Institutional Reform and Change

CONFERENCE PAPER #5 WORKING DRAFT, NOVEMBER 06

INSTITUTIONAL REFORM AND CHANGE MANAGEMENT: MANAGING CHANGE IN PUBLIC SECTOR ORGANISATIONS

A UNDP CAPACITY DEVELOPMENT RESOURCE

Capacity Development Group Bureau for Development Policy United Nations Development Programme November 2006

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CONTENTS Page ACRONYMS AND ABBREVIATIONS EXECUTIVE SUMMARY I. II. III. IV. Introducing the Issue Organisational Change - What have we learnt so far? Managing Change – Tools and Methodologies in Implementation Guiding Principles for UNDP in Facilitating Change Management ANNEXES 1. Annex 1: Case Studies 2. Annex 2: Facilitating Change: Tools and practical guidance for practitioners 3. Annex 3: Failure of Change Efforts – What to Look out For 4. Annex 4: Bibliography 3 4 5 7 8 14 17

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ACRONYMS AND ABBREVIATIONS ADB DFID ECDPM EFA FAO GEF ILO ISCED MIT NORAD OECD /DAC UNCPSD UNCTAD UNDG UNDP UNESCO UNEVOC UNICEF USAID WBI Asia Development Bank Department for International Development (UK) European Centre for Development Policy Management Education for All Food and Agriculture Organization Global Environment Facility International Labour Organization International Standard Classification of Education Massachusetts Institute of Technology Norwegian Agency for Development Cooperation Organisation for Economic Cooperation and Development/Development Assistance Committee United Nations Commission on Private Sector Development United Nations Conference on Trade and Development United Nations Development Group United Nations Development Programme United Nations Educational, Scientific, and Cultural Organization United Nations International Centre for TVET United Nations Children Fund United States Agency for International Development World Bank Institute

Acknowledgments This note has been drafted by Bob Griffin (Independent Expert), Niloy Banerjee (UNDP/CDG), and Kanni Wignaraja (UNDP/CDG). Major inputs were also derived from a change management best practice note of

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