Instructor Manual
INSTRUCTOR’S RESOURCE MANUAL to accompany
Operations and Supply Management – The Core Second Edition
Prepared by F. Robert Jacobs
ACKNOWLEDGEMENTS I am indebted to all of my colleagues who have contributed to this manual. Very few of the ideas contained in here are totally original. Thanks much to all of you for spending so much time discussing how you do things in class and allowing me to share your ideas in this manual. F. Robert Jacobs
i
TABLE OF CONTENTS
Introduction Videos included on the student DVD Additional pedagogical resources that come with the book Chapter Outlines, Tips, Case Teaching Notes and Extra Cases Chapter 1 – Operations and Supply Chain Management Internet Exercise: Harley-Davidson Motorcycles Wyatt Earp – The Buffalo Hunter! (Extra Case) Chapter 2 - Strategy and Sustainability Case: The Tao of Timbuk2 – Teaching Note Chapter 3 – Strategic Capacity Management Case: Shouldice Hospital – A Cut Above – Teaching Note Chapter 4– Production Processes Case: Designing Toshiba’s Notebook Computer Line – Teaching Note Extra Case: Manufacturing – The Great Crapshoot Chapter 5 – Service Processes Case: Community Hospital Evening Operating Room – Teaching Note Extra Case: Listen-Up.com Chapter 6 – Quality Management and Six-sigma Hank Kolb – Director of Quality Assurance – Teaching Note Classroom Exercise – M&M’s – Process Capability for the Halloween Packs (Extra Case) Chapter 7 – Projects Case: Cell Phone Design – Teaching Note Chapter 8 – Global sourcing and Procurement ii Case: Pepe Jeans – Teaching Note Internet Exercise: Playing the Beer Distribution Game Over the Internet – Overview and Instructions Chapter 9 – Location, Logistics and Distribution Case: Applichem – The Transportation Problem – Teaching Note Chapter 10 – Lean and Sustainable Supply Chains Case: Quality Parts Company – Teaching Note Case: Value Stream Mapping – Teaching Note Case: Pro Fishing Boats – A Value Stream Mapping Exercise – Teaching Note Internet
Operations and Supply Management – The Core Second Edition
Prepared by F. Robert Jacobs
ACKNOWLEDGEMENTS I am indebted to all of my colleagues who have contributed to this manual. Very few of the ideas contained in here are totally original. Thanks much to all of you for spending so much time discussing how you do things in class and allowing me to share your ideas in this manual. F. Robert Jacobs
i
TABLE OF CONTENTS
Introduction Videos included on the student DVD Additional pedagogical resources that come with the book Chapter Outlines, Tips, Case Teaching Notes and Extra Cases Chapter 1 – Operations and Supply Chain Management Internet Exercise: Harley-Davidson Motorcycles Wyatt Earp – The Buffalo Hunter! (Extra Case) Chapter 2 - Strategy and Sustainability Case: The Tao of Timbuk2 – Teaching Note Chapter 3 – Strategic Capacity Management Case: Shouldice Hospital – A Cut Above – Teaching Note Chapter 4– Production Processes Case: Designing Toshiba’s Notebook Computer Line – Teaching Note Extra Case: Manufacturing – The Great Crapshoot Chapter 5 – Service Processes Case: Community Hospital Evening Operating Room – Teaching Note Extra Case: Listen-Up.com Chapter 6 – Quality Management and Six-sigma Hank Kolb – Director of Quality Assurance – Teaching Note Classroom Exercise – M&M’s – Process Capability for the Halloween Packs (Extra Case) Chapter 7 – Projects Case: Cell Phone Design – Teaching Note Chapter 8 – Global sourcing and Procurement ii Case: Pepe Jeans – Teaching Note Internet Exercise: Playing the Beer Distribution Game Over the Internet – Overview and Instructions Chapter 9 – Location, Logistics and Distribution Case: Applichem – The Transportation Problem – Teaching Note Chapter 10 – Lean and Sustainable Supply Chains Case: Quality Parts Company – Teaching Note Case: Value Stream Mapping – Teaching Note Case: Pro Fishing Boats – A Value Stream Mapping Exercise – Teaching Note Internet