Integrating Service Parameters CRM B
INTEGRATING SERVICE PARAMETERS – BSCS AND SIEBEL CRM
Table of Contents
1 Overview 3
2 Types of Service Parameters 3
3 CRM Products Definition 3
4 BSCS Products Definition 3
5 Integration 4
1 Overview
Products or services may be configured with some parameters or attributes using which a generic service can be made specific while ordering, e.g. a generic product “Missed Call Alert” can be configured with one parameter which can have different values like “no response”,”switch-off”, “unreachable” etc.. Subscriber can chose any of the options which is suitable for him/her and the product is provisioned with that feature.
Thus, service parameters are very useful in normalizing a product catalogue, like in the above example, instead of having 3 products , “Missed Call Alert on No Response”, “Missed Call Alert on Switched off” etc., product catalogue can have just one product.
2 Types of Service Parameters
Service Parameters can be of 2 types,
Free Flow text , where the value of the parameter can be anything. An example of this kind of parameters is username, password etc.
Listed Value, where the value of the parameter has to be one from a pre-defined list. An example may be the Quota of a Data service having values like 3GB, 5GB,10GB etc
Both Siebel CRM and BSCS support these two types.
However, in BSCS, one more type is supported which is called the Default parameters, i.e. parameters which have default values and can not be changed from outside.
3 CRM Products Definition
CRM creates products with parameters. For the ‘Listed Value’ parameters, it also creates the list with proper values as per the product definition. After they products are configured properly they are released for sale. CSR can selects these products and attach in an order.
For the products with parameters, CSR either enters a value (Free Flow) or selects one value from the drop-down list (Listed Value) for each of the parameters.
4 BSCS Products
Table of Contents
1 Overview 3
2 Types of Service Parameters 3
3 CRM Products Definition 3
4 BSCS Products Definition 3
5 Integration 4
1 Overview
Products or services may be configured with some parameters or attributes using which a generic service can be made specific while ordering, e.g. a generic product “Missed Call Alert” can be configured with one parameter which can have different values like “no response”,”switch-off”, “unreachable” etc.. Subscriber can chose any of the options which is suitable for him/her and the product is provisioned with that feature.
Thus, service parameters are very useful in normalizing a product catalogue, like in the above example, instead of having 3 products , “Missed Call Alert on No Response”, “Missed Call Alert on Switched off” etc., product catalogue can have just one product.
2 Types of Service Parameters
Service Parameters can be of 2 types,
Free Flow text , where the value of the parameter can be anything. An example of this kind of parameters is username, password etc.
Listed Value, where the value of the parameter has to be one from a pre-defined list. An example may be the Quota of a Data service having values like 3GB, 5GB,10GB etc
Both Siebel CRM and BSCS support these two types.
However, in BSCS, one more type is supported which is called the Default parameters, i.e. parameters which have default values and can not be changed from outside.
3 CRM Products Definition
CRM creates products with parameters. For the ‘Listed Value’ parameters, it also creates the list with proper values as per the product definition. After they products are configured properly they are released for sale. CSR can selects these products and attach in an order.
For the products with parameters, CSR either enters a value (Free Flow) or selects one value from the drop-down list (Listed Value) for each of the parameters.
4 BSCS Products