Intermediaries
Intermediaries – companies or individual that act as brokers or middlemen between the tourists and the suppliers
Tour Operator - Organize package tour together & offer for sale to the public
Inclusive Tour – at least two elements are offer for sale at inclusive sale price and involve a stay of more than 24 hours in overnight accommodation
Nature of tour packages sold by the tourism industry divided into two types:
•Use of traditional charter flight
•Use of scheduled flight
The Business of Tour Operation
•Allow the different tourism sectors to sell their capacity in advance
•Negotiate contracts and deals especially in holidays
•Guaranteed level of sales
•Add mark ups on the product selling
Role of the “New” Consumer and Future Trend in Tour Operating
•“New” tourism is characterized by more experienced travelers
•“New” tourism offers the tourism industry many growth opportunities
Travel Agent
-act as intermediaries between the customer and the supplier
-Supply the public with travel services
Travel agents deals with a diverse range of task including:
•book accommodation, transport, tours and cruises for clients
•prepare itineraries
•issue tickets and collect payment
•do general administration duties
•organize and book conferences
•give advice on travel or holiday plans
•give information on accommodation, transport, and places of interest
•advise and help with visas, passports, insurance and other travel-related documents.
Travel Agents role in tourism:
Intangible - incapable of being perceive by the sense of touch, as incorporeal or immaterial things
Perishable – subject to decay, ruin, or destruction
Dynamic – pertaining to or characterized by energy or effective action
Heterogeneous – different in kind; unlike; incongruous
Inseparable - incapable of being separated, parted, or disjoined
Three important implications for the business of travel distribution:
1. Cost of setting up
Tour Operator - Organize package tour together & offer for sale to the public
Inclusive Tour – at least two elements are offer for sale at inclusive sale price and involve a stay of more than 24 hours in overnight accommodation
Nature of tour packages sold by the tourism industry divided into two types:
•Use of traditional charter flight
•Use of scheduled flight
The Business of Tour Operation
•Allow the different tourism sectors to sell their capacity in advance
•Negotiate contracts and deals especially in holidays
•Guaranteed level of sales
•Add mark ups on the product selling
Role of the “New” Consumer and Future Trend in Tour Operating
•“New” tourism is characterized by more experienced travelers
•“New” tourism offers the tourism industry many growth opportunities
Travel Agent
-act as intermediaries between the customer and the supplier
-Supply the public with travel services
Travel agents deals with a diverse range of task including:
•book accommodation, transport, tours and cruises for clients
•prepare itineraries
•issue tickets and collect payment
•do general administration duties
•organize and book conferences
•give advice on travel or holiday plans
•give information on accommodation, transport, and places of interest
•advise and help with visas, passports, insurance and other travel-related documents.
Travel Agents role in tourism:
Intangible - incapable of being perceive by the sense of touch, as incorporeal or immaterial things
Perishable – subject to decay, ruin, or destruction
Dynamic – pertaining to or characterized by energy or effective action
Heterogeneous – different in kind; unlike; incongruous
Inseparable - incapable of being separated, parted, or disjoined
Three important implications for the business of travel distribution:
1. Cost of setting up