Introduction
Chapter Contents
1.1 Background of the Report
1.2 Significance of the Study
1.3 Problem definition
1.4 Objective of the Study
1.5 Scope of the Report
1.6 Literature review
1.7 Methodology
1.8 Tools used for Analysis
1.9 Limitation of the Study
CHAPTER -01
Introduction
1.1 Background of the Report
In the age of modern civilization bank is playing a significant role to keep the economic development wheel moving. The corporation of the bank is needed in every economic activity. In fact there is hardly any aspect of development activity where state inspired or otherwise where bank do not have role to play.
It gives me immense pleasure that during internship period, as part of the BBA program, I have an opportunity of spending a period of six weeks with a reputed organization where I observed and learned the practice and management. I am very lucky that Janata Bank Ltd. (JB) gave me that opportunity to work as an intern. JB has countrywide branch network thorough, which they provide a comprehensive banking service to their customers, which includes wealthy individuals, corporate clients and financial institutions. Customer’s satisfaction is the top priority of the bank. Bank in its goal has mentioned that customer’s expectations will be meeting through innovative financial products and services.
As an intern of Janata Bank Limited I was provided with the topic “general banking functions and Customer Satisfaction- an Observation from Bangla Motor Branch”. Involved various rules and regulations, policies and procedures relation to different banking activities have also been enumerated here.
1.2 Significance of the Study
The prime reason of this study is to become familiar with the practical business world and to attain practical knowledge about the Banking and Corporate world, which is so much essential for each and every business student to meet the extreme growing challenges in job