Planning is a decision making process that incorporates a cycle in which outcomes are analyzed, evaluated, and revised. More specifically, internal and external factors can impact the function of planning more often than none. When evaluating the planning with Toyota and their various recalls, the sources management needs to focus on are clearly their customer 's safety and further their satisfaction. These external sources will bring Toyota 's management back to the first function of management, which is planning.
"With more than 9 million cars covered under its latest recall, Toyota 's management is certainly under the microscope. In fact, Toyota is facing both criminal and Congressional probes into its safety problem" (The Hufftington Post, 2010). With these extraordinary circumstances, Toyota 's managers must use their managerial functions: planning, organizing, leading, and controlling. In the recalls, Toyota has had to adapt to these external factors and provide immediate changes to their normal planning.
Once the planning has been established, Toyota can begin to organize, lead, and control the process of the various Toyota recalls. Their plan of alerting customers through the dealers and through the Internet is a primary example of effective management. Customers can enter the vehicle identification number on their website to immediately determine if their autos are one of