Internal Competition - a Curse for a Team Performance
Table of Content
Introduction 1
Question 1: What are the dysfunctional characteristics of the FIS project? 1
Question 2: What type(s) of conflict did the team experience? Explain your answer. 3
Question 3: Is the poor team development process a consequence of dysfunctional characteristics? Explain your answer. 6
Question 4: What course concepts contributed to the team’s performance failure? Explain your answer. 8
Question 5: What should the new team leader do? 9
Bibliography 12
Introduction - Internal competition - A curse for a team performance.
As the title indicates this assignment describes in essence a prehistoric dilemma that dates back to the origins of the human being. The individual and his eternal struggle for a better life. How individual goals are achieved and the question weather to go alone or to be a part of a team? What is the best way forward?. This is a case about the ego.
The backdrop is the Indian company called FIS, a business process outsourcing unit specialized in consulting and financial advisory. It is working on a project for a US based client designing and creating training modules for ERP implementation. The FIS team performance management is largely grounded in a three level appraisal system that is obviously designed to increase the effectiveness of the team. The outcome is to ensure solid project completion and customer satisfaction.
Needless to say that did not happen and the project becomes plagued by internal rivalry, poor leadership, poor coordination among other things that ultimately leads to a failure. Our mission is in short to explain in relevant terms why we think this happened and finally describe how it could be prevented to happen again.
Working in a group and striving for a common goal can be challenging as this paper will demonstrate. We as a group did clearly experience many of the same concepts that characterize the FIS case when working on this assignment. However as this paper demonstrates, we
Introduction 1
Question 1: What are the dysfunctional characteristics of the FIS project? 1
Question 2: What type(s) of conflict did the team experience? Explain your answer. 3
Question 3: Is the poor team development process a consequence of dysfunctional characteristics? Explain your answer. 6
Question 4: What course concepts contributed to the team’s performance failure? Explain your answer. 8
Question 5: What should the new team leader do? 9
Bibliography 12
Introduction - Internal competition - A curse for a team performance.
As the title indicates this assignment describes in essence a prehistoric dilemma that dates back to the origins of the human being. The individual and his eternal struggle for a better life. How individual goals are achieved and the question weather to go alone or to be a part of a team? What is the best way forward?. This is a case about the ego.
The backdrop is the Indian company called FIS, a business process outsourcing unit specialized in consulting and financial advisory. It is working on a project for a US based client designing and creating training modules for ERP implementation. The FIS team performance management is largely grounded in a three level appraisal system that is obviously designed to increase the effectiveness of the team. The outcome is to ensure solid project completion and customer satisfaction.
Needless to say that did not happen and the project becomes plagued by internal rivalry, poor leadership, poor coordination among other things that ultimately leads to a failure. Our mission is in short to explain in relevant terms why we think this happened and finally describe how it could be prevented to happen again.
Working in a group and striving for a common goal can be challenging as this paper will demonstrate. We as a group did clearly experience many of the same concepts that characterize the FIS case when working on this assignment. However as this paper demonstrates, we
Bibliography: Phillips, J.M., & Gully, S.M. (2011). Organizational Behavior. Mason, OH: South-Western/Cengage Learning.