The characteristics of digital media as stated by (McDonald & Wilson,1999) “Interactivity, Intelligence, Individualisation, Integration, Industry Restructuring & Independence of Location” (Deighton 1996) points out that these aspects are inherent within a digital medium. The advent of the internet has built a pathway for consumers to be “more interactive with marketing collateral”(Chaffney 2006 p.31) The “push and pull” technique (chaffney,2006) are types of media that firms use to communicate with consumers, when it comes to e-commerce the Pull Technique is employed, (Chaffney 2006),
Customers are proactive through actively seeking out a website, therefore marketers have less control and physical stimuli needs provided in order encourage repeat visits. when the consumer searches for information the website can gain information on the visitor