Internship
Internship Essay
Part I. Background of the Organization
This past summer I decided to do my internship at the Holiday Inn Select in downtown Lafayette. The facility was built 4 years ago and was built right in the center of downtown. In the past year a hospitality group named Hostmark bought out the hotel. However, Hostmark decided not to change the Holiday Inn Select name. Therefore, even though it is under the brand name of the Holiday Inn it is ran according to all of the Hostmark policies. The Holiday Inn Select is a full service hotel which includes many structures. Among these structures are a fine dining restaurant, a martini lounge, a pool, gift shop, banquet facilities, meeting spaces, physical fitness facility, and of a course a laundry room. Hostmark as a company highly values employees and their commitment to the company. The mission statement of the hotel is as follows…”Hostmark hospitality group is a management and development company committed to excellence of service in the hospitality industry, while maximizing profitability through concern for its associates, customers, and investors.” A few of Hostmark’s core values include commitment, open and interactive atmosphere, sense of family/belonging to a team, concern for individual growth and development, and integrity. Therefore, Hostmark highly values their employees well being and they want them to succeed as well as have an all around open ambiance for the employees to be around. Another key character of the management philosophy that Hostmark carries out is that they want all employees to be able to make their own decisions. Since it is a full service hotel the general manager cannot be everywhere at once to make decisions for every department. Therefore, the employees should be trained to handle just about any situation that may arise including problems with guests or other personnel. Next I want to talk about what sort of business clientele the hotel usually markets
Part I. Background of the Organization
This past summer I decided to do my internship at the Holiday Inn Select in downtown Lafayette. The facility was built 4 years ago and was built right in the center of downtown. In the past year a hospitality group named Hostmark bought out the hotel. However, Hostmark decided not to change the Holiday Inn Select name. Therefore, even though it is under the brand name of the Holiday Inn it is ran according to all of the Hostmark policies. The Holiday Inn Select is a full service hotel which includes many structures. Among these structures are a fine dining restaurant, a martini lounge, a pool, gift shop, banquet facilities, meeting spaces, physical fitness facility, and of a course a laundry room. Hostmark as a company highly values employees and their commitment to the company. The mission statement of the hotel is as follows…”Hostmark hospitality group is a management and development company committed to excellence of service in the hospitality industry, while maximizing profitability through concern for its associates, customers, and investors.” A few of Hostmark’s core values include commitment, open and interactive atmosphere, sense of family/belonging to a team, concern for individual growth and development, and integrity. Therefore, Hostmark highly values their employees well being and they want them to succeed as well as have an all around open ambiance for the employees to be around. Another key character of the management philosophy that Hostmark carries out is that they want all employees to be able to make their own decisions. Since it is a full service hotel the general manager cannot be everywhere at once to make decisions for every department. Therefore, the employees should be trained to handle just about any situation that may arise including problems with guests or other personnel. Next I want to talk about what sort of business clientele the hotel usually markets