Internship Project at the Mega Branch, Vashi
Abstract
This forms a part of the term III – internship project at the Mega branch, Vashi. I am grateful for such an opportunity. My learning of theoretical subjects has seen the practical application.
I am grateful and thanks to all the colleagues, my mentor and everyone who have helped us during the internship. It has been a great learning experience.
Through this report I seek to present briefly my learning and suggest areas of improvement for various processes.
Thanking for the help and guidance.
Contents
Introduction
In the following sections of report I intend to cover briefly my learning of business of banking from retail, corporate and back office operations.
Moreover, I make a humble attempt to suggest a few areas of improvement. The suggestions attempt to improve operational efficiency, TAT for operations and as a result better customer service.
Furthermore, I elaborate on my learning specific to my field of specialization for my next term of internship.
The business of banking – learning
During my internship I had the opportunity to interact and learn at various desks such as * General Banking Desk * Retail Asset Desk * Trade Service Desk – Remittance, Bank Guarantee, Letter of Credit, Bills * Wealth Management Desk * Privilege Banking Desk
Also, I had the opportunity to visit and learn about the back office operations supporting the front desk. * Regional Processing Center (RPC) * Cash Management system (CMS) * Global Trade Services Unit (GTSU) * Treasury Mid office Group (TMOG)
I had the opportunity not only to meet corporate clients but also to meet retail customers. I learnt about the practical problems and issues faced by customers as well as that of my colleagues resolving them.
At the retail part of banking, I learned few operations such as opening and closing of an account, making RTGS and NEFT transactions, issuing DD and PO, posting fund transfers transaction, opening a fixed
This forms a part of the term III – internship project at the Mega branch, Vashi. I am grateful for such an opportunity. My learning of theoretical subjects has seen the practical application.
I am grateful and thanks to all the colleagues, my mentor and everyone who have helped us during the internship. It has been a great learning experience.
Through this report I seek to present briefly my learning and suggest areas of improvement for various processes.
Thanking for the help and guidance.
Contents
Introduction
In the following sections of report I intend to cover briefly my learning of business of banking from retail, corporate and back office operations.
Moreover, I make a humble attempt to suggest a few areas of improvement. The suggestions attempt to improve operational efficiency, TAT for operations and as a result better customer service.
Furthermore, I elaborate on my learning specific to my field of specialization for my next term of internship.
The business of banking – learning
During my internship I had the opportunity to interact and learn at various desks such as * General Banking Desk * Retail Asset Desk * Trade Service Desk – Remittance, Bank Guarantee, Letter of Credit, Bills * Wealth Management Desk * Privilege Banking Desk
Also, I had the opportunity to visit and learn about the back office operations supporting the front desk. * Regional Processing Center (RPC) * Cash Management system (CMS) * Global Trade Services Unit (GTSU) * Treasury Mid office Group (TMOG)
I had the opportunity not only to meet corporate clients but also to meet retail customers. I learnt about the practical problems and issues faced by customers as well as that of my colleagues resolving them.
At the retail part of banking, I learned few operations such as opening and closing of an account, making RTGS and NEFT transactions, issuing DD and PO, posting fund transfers transaction, opening a fixed