BY
NAMUDDU CHRISTINE
CAD/A/190/SEPT/2012
AN INTERNSHIP REPORT SUBMITTED IN TOTAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF A DIPLOMA IN HOTEL AND INSTITUTIONAL CATERING OF YMCA COMPREHENSIVE INSTITUTE KAMPALA BRANCH
NOVEMBER 2014
DECLARATION.
I Namuddu Christine hereby declare that the information presented in this report is truly my original work and has not been presented by anyone else.
Signed .
APPROVAL.
This is to certify that the work contained in this book was done by Namuddu Christine under my supervision and it is ready to be submitted to the department of Hotel and institutional catering under my approval.
Signed_______________ Date __________________
Mr W AAKO FRED
(Institute supervisor)
DEDICATION
I dedicate this internship report to my work supervisor Mr Mugabe Martin, Hendruda and Damulira Andrew, my institute supervisor Mr Waako Fred, my beloved Grandmother Molly Namatovu, my mother Mary Nakiganda and Namapeera Christine, my father Mr. JohnMary Ssali and Tamale Mirundi, my beloved sister and brothers; Asumpta, Molly, Jane, John, Angela, Teddy, Prossy, Tony, Paddy and all my relatives including the Mirundi family. Thank you for the great support, love and care. May the almighty God bless you and reward you in all you’re doing. Not forgetting my beloved boyfriend and friends who have helped me in whatever I did during this course.
ABSTRACT
The following is a report submitted as a result of the field attachment carried out at Lake Victoria Serena Resort, a company registered under the hotel industry of Uganda. The hotel lies on 350 acres of land. Serena private ranch in the undulating hills of Lweza off the Entebbe highway. It is on the shores of Lake Victoria and only