Internship Report on Front Office
TABLE OF CONTENTS:
CHAPTARS PAGE NO1
1. History of hotels: 1.1 History of hotels in the world----------------------------------- 1.2 History of hotels in Dhaka----------------------------------- 1.3 History of Swiss Garden Hotel --------------------------------- 2. Introduction 2.1 Introduction of Hotel Crown Plaza---------------------------- 2.2 Objectives of Hotel Crown Plaza Hotel------------------------ 2.3 Mission statement------------------------------------------------ 2.4 Vision-------------------------------------------------------------- 2.5 Values-------------------------------------------------------------- 3 .Marketing mix 3.1 Product--------------------------------------------------------------- 3.2 Price---------------------------------------------------------------- 3.3 Place--------------------------------------------------------------- 3.4 Promotion--------------------------------------------------------- 3.5 Services------------------------------------------------------------ 3.6 Controls------------------------------------------------------------ 3.7 Keys to success---------------------------------------------------16 4. Jon satisfaction & Job description:1 4.1 Job title--------------------------------------------------------------17 4.2 Job specification----------------------------------------------------17 4.3 Job description-----------------------------------------------------17 4.4 Job responsibilities------------------------------------------------17 4.4.1 Work on outlook-----------------------------------------18 4.5 New skills which I have learned----------------------------------18 4.6 Problems & challenges faced------------------------------------1
5.
CHAPTARS PAGE NO1
1. History of hotels: 1.1 History of hotels in the world----------------------------------- 1.2 History of hotels in Dhaka----------------------------------- 1.3 History of Swiss Garden Hotel --------------------------------- 2. Introduction 2.1 Introduction of Hotel Crown Plaza---------------------------- 2.2 Objectives of Hotel Crown Plaza Hotel------------------------ 2.3 Mission statement------------------------------------------------ 2.4 Vision-------------------------------------------------------------- 2.5 Values-------------------------------------------------------------- 3 .Marketing mix 3.1 Product--------------------------------------------------------------- 3.2 Price---------------------------------------------------------------- 3.3 Place--------------------------------------------------------------- 3.4 Promotion--------------------------------------------------------- 3.5 Services------------------------------------------------------------ 3.6 Controls------------------------------------------------------------ 3.7 Keys to success---------------------------------------------------16 4. Jon satisfaction & Job description:1 4.1 Job title--------------------------------------------------------------17 4.2 Job specification----------------------------------------------------17 4.3 Job description-----------------------------------------------------17 4.4 Job responsibilities------------------------------------------------17 4.4.1 Work on outlook-----------------------------------------18 4.5 New skills which I have learned----------------------------------18 4.6 Problems & challenges faced------------------------------------1
5.
Bibliography: Civic administration The Dhaka municipality was founded on August 1, 1864 and upgraded to "corporation" status in 1978