Interpersonal Communication
Chapter 19 Interpersonal Communication
Objectives
Importance of Interpersonal Communication
Two-Person Communication
Communication Climates
Degree of Formality
Interviews
Small Group Communication
Office Etiquette and Public Relations
Summary
Review Questions
Discussion Questions
Problems
Readings
OBJECTIVES After studying this chapter, you should be able to:
1. Define interpersonal communication.
2. Explain the role communication plays in establishing effective human relations.
3. Describe the life cycle of interpersonal relations.
4. Describe the characteristics of open and closed communication climates.
5. Describe the characteristics of small groups.
6. Explain the role small group communication plays in business and discuss its characteristics.
7. Describe the group decision process.
8. Discuss office etiquette and the secretarial public relations function.
IMPORTANCE OF INTERPERSONAL COMMUNICATION
One of the most important means we have of influencing human relations communication. Interpersonal communication is, in fact, the foundation of all human relationships. While all communication is "interpersonal" because it takes place between people, the term interpersonal communication usually refers to communication that takes place in face-to-face situations involving two or three people. Listening, speaking, and sending and interpreting nonverbal messages are necessary skills to communicate effectively. In addition to being able to listen, speak and interpret nonverbal messages, effective interpersonal communication depends on our attitudes toward and assumptions about others. Because human relations and interpersonal communication are so closely related, how we feel about others will partially
Objectives
Importance of Interpersonal Communication
Two-Person Communication
Communication Climates
Degree of Formality
Interviews
Small Group Communication
Office Etiquette and Public Relations
Summary
Review Questions
Discussion Questions
Problems
Readings
OBJECTIVES After studying this chapter, you should be able to:
1. Define interpersonal communication.
2. Explain the role communication plays in establishing effective human relations.
3. Describe the life cycle of interpersonal relations.
4. Describe the characteristics of open and closed communication climates.
5. Describe the characteristics of small groups.
6. Explain the role small group communication plays in business and discuss its characteristics.
7. Describe the group decision process.
8. Discuss office etiquette and the secretarial public relations function.
IMPORTANCE OF INTERPERSONAL COMMUNICATION
One of the most important means we have of influencing human relations communication. Interpersonal communication is, in fact, the foundation of all human relationships. While all communication is "interpersonal" because it takes place between people, the term interpersonal communication usually refers to communication that takes place in face-to-face situations involving two or three people. Listening, speaking, and sending and interpreting nonverbal messages are necessary skills to communicate effectively. In addition to being able to listen, speak and interpret nonverbal messages, effective interpersonal communication depends on our attitudes toward and assumptions about others. Because human relations and interpersonal communication are so closely related, how we feel about others will partially