Interpersonal Skills
Interpersonal Skills Report
Communication is a fundamental part of our everyday lives. It is a process of expressing thoughts by using verbal and non verbal communication. Having excellent interpersonal skills, allows us to achieve effective communication with our peers and colleagues. Working within the social care sector it is vital to be able to communicate effectively with service users and with work colleagues. There are many different types of communication and over the years this had developed immensely
In relation cultures, different cultures interpret verbal and non verbal communication in different ways. Some cultures may find some things you do disrespectful to them and their culture. ’Culture means the history, customs and ways that people learn as they grow up.’’ Stretch et al, 2007, pg 14. My understanding of this is that as we grow up, we are taught how to behave and how to act in a way that is normal in our own culture. We need to consider and respect the different cultural backgrounds that we find in our community. Cultural differences are a barrier in communicating because different cultures have different ways of communicating effectively than others. I am going to give three different examples.
Eye contact. In Britain, we learn that having eye contact with the person you are speaking to is an effective way of communicating and are a way of showing respect. Whereas, some cultures in Asia shows very little eye contact to show their respect and this is because they find pro longed eye contact offensive.
Ways of greeting each other. In France the most common way of greeting one another is by kissing each other on their cheeks to say hello and shows acceptance this is done by both male and female. However in the black community, some male individuals may find this derogatory as this is deemed to be linked with homosexuality.
Tone of voice. In Arabic cultures a loud tone to your voice indicates power and strength and in
Communication is a fundamental part of our everyday lives. It is a process of expressing thoughts by using verbal and non verbal communication. Having excellent interpersonal skills, allows us to achieve effective communication with our peers and colleagues. Working within the social care sector it is vital to be able to communicate effectively with service users and with work colleagues. There are many different types of communication and over the years this had developed immensely
In relation cultures, different cultures interpret verbal and non verbal communication in different ways. Some cultures may find some things you do disrespectful to them and their culture. ’Culture means the history, customs and ways that people learn as they grow up.’’ Stretch et al, 2007, pg 14. My understanding of this is that as we grow up, we are taught how to behave and how to act in a way that is normal in our own culture. We need to consider and respect the different cultural backgrounds that we find in our community. Cultural differences are a barrier in communicating because different cultures have different ways of communicating effectively than others. I am going to give three different examples.
Eye contact. In Britain, we learn that having eye contact with the person you are speaking to is an effective way of communicating and are a way of showing respect. Whereas, some cultures in Asia shows very little eye contact to show their respect and this is because they find pro longed eye contact offensive.
Ways of greeting each other. In France the most common way of greeting one another is by kissing each other on their cheeks to say hello and shows acceptance this is done by both male and female. However in the black community, some male individuals may find this derogatory as this is deemed to be linked with homosexuality.
Tone of voice. In Arabic cultures a loud tone to your voice indicates power and strength and in
Bibliography: Page 1: Stretch, B et al., 2007, Health and Social Care, Book 1, China, Heinemann Page 1: http://www.youtube.com/watch?v=ZDvLk7e2Irc Page 1: http://www2.andrews.edu/~tidwell/bsad560/NonVerbal.html Page 2: Stretch, B et al., 2007, Health and Social Care, Book 1, China, Heineman Page 2: Hall, E.T. (1966) The Hidden Dimension. New York: Doubleday Page 2: Williams, D. 1997, Communication Skills in Practice, London, Jessica Kingsley Publishers ltd. Page 3:Argyle, M. (1978) The Physchology of Interpersonal Behaviour. Harmondsworth, Middlesex, Penguin Books. Page 3: : Stretch, B et al., 2007, Health and Social Care, Book 1, China, Heineman