The HR department comprise of two broad sections i.e., Human Resource and Human Resource development. The Human resource group integrates in it various functions like Industrial relations, employee services, policy, security and administration. On the other hand when we see the Human resource development section, it integrates recruitment, performance management group, career progression department, library maintenance, training & development group.
The IR departments here deal with grievances of the employees and solve them with the help of their grievances redressal system. They generally deals with the two of their collectors i.e, GAIL officers association (GOA) which is for executives and the other is GAIL officers association which is for executives and the other is GAIL karamchari sang (GKS) which is for non executives. GAIL also has a online workflow through which employees can put their grievances to their respective Site HR , Corporate HR and Director HR, the advantage to making the system online is to enrich the system with features like traceability and accountability, when the user login to system, he fills the grievances form and submits then the system will generate the automatic registration number and also a link through which he can take the printout of his registered grievances, the system generates mail is automatically sent to the Site HR and the Site HR will revert back with relevant solutions in due consideration of his seniors.
The employee services department in GAIL takes care of employees salary, claims, leave records, loans and advances, maintenance of files, lease and accommodation, registration, retirement and probation cases. There are several allowances given to the employess which includes children education assistance scheme, city compensation allowance, productivity allowance, dearness allowance, annual and promotional increment, transport subsidy. Advances like HRA , conveyance allowance , TA , DA