Introduction to hospitality industry
INTRODUCTION TO HOTEL
MANAGEMENT
IHM110
Week 2: Introduction to Hospitality
Industry and the Origin of the Hotel
IHM 110
Outline
• Meaning and definition of Hospitality industry
• The origin of the hotel
• What service the industry provides and who it
provides for
• Characteristics of the hospitality industry
IHM 110
What is the meaning of HOSPITALITY
“The friendly reception and treatment of guest or stranger”
____________
“The act of kindness in welcoming and looking after the basic needs of guests or strangers, mainly relation to food and accommodation”
The origin of the hotel
IHM 110
The history of the hospitality industry dates back to the
Colonial Period. In the late 17th - 18th century things have changed quite a bit since then; the hospitality industry has experienced significant development over years as it faced World Wars, The Depression, technological advances and various social changes.
The industry as we known today began to form in the early 1950s and the 60s, leading the way for growth into the dynamic industry we know today.
IHM 110
The origin of the hotel
Early Hospitality
• An out growth of man’s urge to travel, roads used by merchants and couriers
• 6th century traveller slept in the open
• Greek/Roman travellers (business/pleasure/religious)
• 16th century inns developed in England, Europe, USA.
Inns; a sleeping accommodations (a shelter for travellers where food and drinks are serve)
IHM 110
The origin of the hotel
The new world (18th and 20th century)
• Introduction of railroads
- Most hotel located in train station
- Transportation and lodging could not be separated
• Motel (motor hotel)
• 20th century travel began after WWII (air travel)
- advent of cross-continental flights and Trans-Atlantic flights
Accommodation as a part of the
Hospitality Industry
• Hospitality Industry: Refers primarily to
business that provide accommodations and foodservices for people when they are away from their homes
IHM 110
Basic
MANAGEMENT
IHM110
Week 2: Introduction to Hospitality
Industry and the Origin of the Hotel
IHM 110
Outline
• Meaning and definition of Hospitality industry
• The origin of the hotel
• What service the industry provides and who it
provides for
• Characteristics of the hospitality industry
IHM 110
What is the meaning of HOSPITALITY
“The friendly reception and treatment of guest or stranger”
____________
“The act of kindness in welcoming and looking after the basic needs of guests or strangers, mainly relation to food and accommodation”
The origin of the hotel
IHM 110
The history of the hospitality industry dates back to the
Colonial Period. In the late 17th - 18th century things have changed quite a bit since then; the hospitality industry has experienced significant development over years as it faced World Wars, The Depression, technological advances and various social changes.
The industry as we known today began to form in the early 1950s and the 60s, leading the way for growth into the dynamic industry we know today.
IHM 110
The origin of the hotel
Early Hospitality
• An out growth of man’s urge to travel, roads used by merchants and couriers
• 6th century traveller slept in the open
• Greek/Roman travellers (business/pleasure/religious)
• 16th century inns developed in England, Europe, USA.
Inns; a sleeping accommodations (a shelter for travellers where food and drinks are serve)
IHM 110
The origin of the hotel
The new world (18th and 20th century)
• Introduction of railroads
- Most hotel located in train station
- Transportation and lodging could not be separated
• Motel (motor hotel)
• 20th century travel began after WWII (air travel)
- advent of cross-continental flights and Trans-Atlantic flights
Accommodation as a part of the
Hospitality Industry
• Hospitality Industry: Refers primarily to
business that provide accommodations and foodservices for people when they are away from their homes
IHM 110
Basic