INTRODUCTION
1. BACKGROUND OF THE STUDY Dataworld Computer Center has been providing quality computer products and services to the leading business, government and educational institutions in Northern Mindanao (Region X) since 1983. Being the first vendor in the region to effectively provide its clients with a complete range of information technology solutions, they offer a wide range of quality computing products that provide appropriate and affordable solution that addresses the client’s needs. From personal desktops, their products also include servers, software, printers, networking equipment and solutions, and a complete range of computer supplies and peripherals. The main office of the company is located at 49 Don Tirso Nersi St., Divisoria, Cagayan de Oro City. The company has 3 branch offices situated at SM City, Valencia City, and Butuan City. Dataworld Computer Center deals with a lot of customers’ every day. They entertain several types of customers such as walk-in customers, big companies, government agencies, private and public schools. The company acquires products from various suppliers which is monitored and recorded by their admin department and marketing and sales department. The marketing and sales department accepts orders and reservations from their customers as well as direct selling for walk-in customers.
Mission of the Company Their mission is to be the best IT supplier that identifies, set trends and directions in the industry by continuously improving, upgrading, and maintaining high quality products while building up expertise in effective technological solutions.
Objectives of the Company The company aims to prioritize the customer satisfaction with a right solution and right hardware at the right price delivered at a quickest possible time. The company pertains on handling new updates of technology via training, orientation, new modules to hand in within the employees to the company