1. What went wrong with the TUFS investment and what can be done to prevent these problems in the future?
TUFS is the Technical Underwriting Financial System and was the biggest distinct outlay in IT by the Northern Insurance Company. They faced the difficulties in first few months and the team found very hard to finish it. The concerns are related with the efficacy and the upcoming prospects for the top notch evolution in underwriting process. Then it converted in to the key commercial coinage quarry.
TUFS had the income and resources from Northern and to resolution the underwriting inaccuracies and the confrontation to the edifice. They were not in condition that they can save some money that is allocated for that project. The meeting happened between Martin and the CFO of the Northern, they were discussing on the significant investment of the system. They addressed the issues in the project and asked about the expenditure of $4 million in the project.
First and foremost, the reason is system couldn’t match with the elementary underwriting needs. The underwriting department couldn’t get much help much. And for the employees that project was new so they will take some time to speed up. Also, they had tight target. It was the high-ranking administration choice and they just let them know, but they aren’t known about those accountabilities about the project and all conversant later on.
Furthermore, they weren’t known about the training program and the help desk was included in original plan. For the e-business proficiencies the functionalities are bowdlerized and the underwriting functionalities are highlighted.
In order to prevent those problems, they should address the concerns one by one from root level. The underwriting needs should be fulfilled with the different ways. The employees should get some training for the project, so the speed can boost up. In last, E-business skills should get more prominence.
2. What does Northern
Cited: James D Mckeen, H. A. (May 2010.). Investing at TUFS. In H. A. James D Mckeen, IT strategy issues and practices. (p. 313). Ontario, Canada.: Library of Congress.