Investment and Costs
ZDNet Make the Case Series:
IT Business Case Template:
Voice over Internet Protocol (VoIP) Solutions
General Introduction
Voice over Internet Protocol (VoIP) is one benefit of the convergence between data and telecommunications. Companies today are seeing the value of transporting voice over IP networks to reduce telephone and facsimile costs and to set the stage for advanced multimedia applications and services such as unified messaging, in which voice, fax, and e-mail are all combined.
[Include description of selected VoIP product(s) or solution(s) here, including features, benefits, etc.]
This business case explores the opportunities and benefits that can be realized in the deployment of VoIP product(s) or solution(s), as well as the costs and associated risks involved. However, the template may need customization. Each organization is likely to have unique challenges and opportunities that the business case should address. I. Need/Opportunity
Key technical and business objectives for VoIP:
A. Tangible goals or objectives
Lower recurring transmission charges
Deploy integrated voice-and-data applications
Reduce operating costs
Consolidate accounting systems
Reduce cost of owning two separate networks
Enable new features, services, and capabilities
Reduce customer churn
Reach new customers
B. Scope
Impact and benefits from deploying VoIP o Determine number of employees who send and receive voice and data services o Provide expanded set of services with new and higher-value offerings o Identify risk factors
Systems affected upon deployment of VoIP o Define project size and market opportunity o Manage complexity of technology o Increase bandwidth allocation o Select proper standards o Interoperate with other vendor systems o Improve latency
II. Stakeholders
A. Primary
Executives looking to expand market opportunities
Managers who want to maintain high level of customer satisfaction and reduce
IT Business Case Template:
Voice over Internet Protocol (VoIP) Solutions
General Introduction
Voice over Internet Protocol (VoIP) is one benefit of the convergence between data and telecommunications. Companies today are seeing the value of transporting voice over IP networks to reduce telephone and facsimile costs and to set the stage for advanced multimedia applications and services such as unified messaging, in which voice, fax, and e-mail are all combined.
[Include description of selected VoIP product(s) or solution(s) here, including features, benefits, etc.]
This business case explores the opportunities and benefits that can be realized in the deployment of VoIP product(s) or solution(s), as well as the costs and associated risks involved. However, the template may need customization. Each organization is likely to have unique challenges and opportunities that the business case should address. I. Need/Opportunity
Key technical and business objectives for VoIP:
A. Tangible goals or objectives
Lower recurring transmission charges
Deploy integrated voice-and-data applications
Reduce operating costs
Consolidate accounting systems
Reduce cost of owning two separate networks
Enable new features, services, and capabilities
Reduce customer churn
Reach new customers
B. Scope
Impact and benefits from deploying VoIP o Determine number of employees who send and receive voice and data services o Provide expanded set of services with new and higher-value offerings o Identify risk factors
Systems affected upon deployment of VoIP o Define project size and market opportunity o Manage complexity of technology o Increase bandwidth allocation o Select proper standards o Interoperate with other vendor systems o Improve latency
II. Stakeholders
A. Primary
Executives looking to expand market opportunities
Managers who want to maintain high level of customer satisfaction and reduce