Irctc
The Project Report on Understanding the service delivery mechanisms adopted by IRCTC.
By
Sushil Kumar Singh-EM-21
Sunil Bihari Das-EM-20
Chandan Singh-EM-004
Anil Kumar –EM-001
Sambit Diptiman Gantayat-EM-15
ACKNOWLEDGEMENT
We are extremely thankful to Dr. Bhimaraya A.Metri for guiding us to undertake a Project on Service Management Concepts that we studied in our Operation Management for Services subject. We convey our gratitude for his encouragement, teaching that helped us to complete this project successfully.
CONTENTS
1. Overview of IRCTC
2. Objective of the Study
3. Nature of Services(IRCTC)
4. Service Industry Analysis(IRCTC) o Catering Service Industry(SWOT) o Online Ticket Booking Industry(SWOT) o Tourism Service Industry Analysis(SWOT)
5. Public Opinion/Feed-Back.
6. Findings & Suggestion
7. Conclusion
8. Reference Document/Website.
1. OVERVIEW OF IRCTC:
Indian Railway Catering and Tourism Corporation (IRCTC) is a subsidiary of the Indian railways that handles the
• Catering
• Tourism
• Online ticketing operations of the railways.
The IRCTC has been set up by the Ministry of Railways with the basic purpose of hiving off entire catering and tourism activity of the railways to the new Corporation so as to professionalize and upgrade these services with public-private participation. Rail based Tourism in India will be the specific vehicle for achieving high growth in coordination with state agencies, tour operators, travel agents and the hospitality industry. A dynamic marketing strategy in association with public and private agencies, tour operators, transporters, hoteliers and local tour promoters is on the anvil. Indian Railways span global volumes in hospitality and catering sectors with services provided to 13 million passengers every day.
Mission "Enhance customer services and facilitation in railway catering, hospitality, travel and tourism with best industry practices".
Objectives:
(1) To be a
By
Sushil Kumar Singh-EM-21
Sunil Bihari Das-EM-20
Chandan Singh-EM-004
Anil Kumar –EM-001
Sambit Diptiman Gantayat-EM-15
ACKNOWLEDGEMENT
We are extremely thankful to Dr. Bhimaraya A.Metri for guiding us to undertake a Project on Service Management Concepts that we studied in our Operation Management for Services subject. We convey our gratitude for his encouragement, teaching that helped us to complete this project successfully.
CONTENTS
1. Overview of IRCTC
2. Objective of the Study
3. Nature of Services(IRCTC)
4. Service Industry Analysis(IRCTC) o Catering Service Industry(SWOT) o Online Ticket Booking Industry(SWOT) o Tourism Service Industry Analysis(SWOT)
5. Public Opinion/Feed-Back.
6. Findings & Suggestion
7. Conclusion
8. Reference Document/Website.
1. OVERVIEW OF IRCTC:
Indian Railway Catering and Tourism Corporation (IRCTC) is a subsidiary of the Indian railways that handles the
• Catering
• Tourism
• Online ticketing operations of the railways.
The IRCTC has been set up by the Ministry of Railways with the basic purpose of hiving off entire catering and tourism activity of the railways to the new Corporation so as to professionalize and upgrade these services with public-private participation. Rail based Tourism in India will be the specific vehicle for achieving high growth in coordination with state agencies, tour operators, travel agents and the hospitality industry. A dynamic marketing strategy in association with public and private agencies, tour operators, transporters, hoteliers and local tour promoters is on the anvil. Indian Railways span global volumes in hospitality and catering sectors with services provided to 13 million passengers every day.
Mission "Enhance customer services and facilitation in railway catering, hospitality, travel and tourism with best industry practices".
Objectives:
(1) To be a
Bibliography: To make this project, we took help from some secondary sources and these are as:- The Internet: www.railtourismindia.com www.irctc.com www.tourism.gov.in http://www.iloveindia.com/economy-of-india/tourism-industry.html www.google.com