IS Projects
A Tale of Two IS Projects
The reservation system at airlines such as WestJet and JetBlue is essential to their everyday existence and would impede their ability to conduct business efficiently and confidently. According to Laudon, the reservation system contains passenger information, airport flight times and flight destinations, it allows passengers to choose seats for flights, collects payments, and connects to airport kiosks which allows passengers to check-in for a flight, check their bag, board the flight, rebook a flight or request a refund for a cancelled flight, and allows the passenger to interface with reservation agents (2013). Without a fully functional and capable reservation system, both airlines would not be able to conduct business. The reservation system will impact operational activities because the system will indicate which flights are scheduled, which seats are purchased, which are still available to purchase, which flights are delayed, which are cancelled, and what flights must be transferred at connecting airports, and the cost of each airline ticket. The reservation system is essential to informing the airline if a flight is overbooked or under-booked and more tickets can be sold, and which seats are available for purchase and at what price. The reservation system will also inform staff of arrival and departure times of scheduled flights and any connecting flights. The risks to the projects to upgrade the reservation systems of both WestJet and JetBlue are inherent with any system upgrade. According to Laudon, existing file transfer time created the first of many problems with WestJet after they initially went live with the new system. This created problems with passengers attempting to make reservations or view existing ones, the site crashed numerous times, the call centers were overwhelmed with calls and the call centers weren’t equipped with enough man power to handle to influx (2013). WestJet risked upsetting customers and
The reservation system at airlines such as WestJet and JetBlue is essential to their everyday existence and would impede their ability to conduct business efficiently and confidently. According to Laudon, the reservation system contains passenger information, airport flight times and flight destinations, it allows passengers to choose seats for flights, collects payments, and connects to airport kiosks which allows passengers to check-in for a flight, check their bag, board the flight, rebook a flight or request a refund for a cancelled flight, and allows the passenger to interface with reservation agents (2013). Without a fully functional and capable reservation system, both airlines would not be able to conduct business. The reservation system will impact operational activities because the system will indicate which flights are scheduled, which seats are purchased, which are still available to purchase, which flights are delayed, which are cancelled, and what flights must be transferred at connecting airports, and the cost of each airline ticket. The reservation system is essential to informing the airline if a flight is overbooked or under-booked and more tickets can be sold, and which seats are available for purchase and at what price. The reservation system will also inform staff of arrival and departure times of scheduled flights and any connecting flights. The risks to the projects to upgrade the reservation systems of both WestJet and JetBlue are inherent with any system upgrade. According to Laudon, existing file transfer time created the first of many problems with WestJet after they initially went live with the new system. This created problems with passengers attempting to make reservations or view existing ones, the site crashed numerous times, the call centers were overwhelmed with calls and the call centers weren’t equipped with enough man power to handle to influx (2013). WestJet risked upsetting customers and