Iso 9001:2008, a Quality Management System
CONTENTS
Abstract
Acknowledgement
Chapter 1: An Introduction to ISO 3
1.1 What is ISO? 3 1.2 The need for standards 3 1.3 The ISO Brand 5
Chapter 2: Quality Management System 7
2.1 Introduction 7 2.1.1General 7 2.1.2 Process approach 7 2.2 Requirements of a quality management system 10 2.2.1 Scope 10 2.2.2Normative Reference 11 2.2.3 Terms and definitions 11 2.2.4General Requirements 11 2.2.5 Documentation requirements 11 2.2.6Management responsibility 14 2.2.7Planning 15 2.2.8Responsibility, authority and communication 15 2.2.9 Management review 16 2.2.10 Resource Management 17 2.2.11 Product realisation 18 2.2.12 Measurement, analysis and improvement 24 2.3 Implementation of a Quality Management System 28 2.3.1 Purchase the Standard 28 2.3.2 Review support literature and software 28 2.3.3 Assemble a team and agree your strategy 28 2.3.4 Consider Training 28 2.3.5Review Consultancy Options 28 2.3.6Choose a registrar 28 2.3.7 Develop a Quality manual 29 2.3.8 Develop support documentation 29 2.3.9 Implement your Quality Management System 29 2.3.10 Consider a pre-assessment 29 2.3.11 Gain registration 29 2.3.12 Continual assessment 29
Chapter 3: Jehan Greenwalls 30
3.1 Introduction 30 3.2 Jehan Green Walls Quality Manual 31 Company Profile 31 Quality policy 33 Quality objectives : 34 Scope (Clause number: 1) 35 Normative reference (Clause number: 2) 35 Terms and definitions (Clause number: 3) 36 Quality management system (Clause number: 4) 38 Management responsibility (Clause number: 5) 41 Resource management (Clause number: 6) 45 Product realization (Clause number: 7) 46 Measurement, analysis and improvement(Clause number: 8) 51 3.3 Procedures 55 3.3.1 Document and Record control 56 3.3.2 Control of Records 60
Abstract
Acknowledgement
Chapter 1: An Introduction to ISO 3
1.1 What is ISO? 3 1.2 The need for standards 3 1.3 The ISO Brand 5
Chapter 2: Quality Management System 7
2.1 Introduction 7 2.1.1General 7 2.1.2 Process approach 7 2.2 Requirements of a quality management system 10 2.2.1 Scope 10 2.2.2Normative Reference 11 2.2.3 Terms and definitions 11 2.2.4General Requirements 11 2.2.5 Documentation requirements 11 2.2.6Management responsibility 14 2.2.7Planning 15 2.2.8Responsibility, authority and communication 15 2.2.9 Management review 16 2.2.10 Resource Management 17 2.2.11 Product realisation 18 2.2.12 Measurement, analysis and improvement 24 2.3 Implementation of a Quality Management System 28 2.3.1 Purchase the Standard 28 2.3.2 Review support literature and software 28 2.3.3 Assemble a team and agree your strategy 28 2.3.4 Consider Training 28 2.3.5Review Consultancy Options 28 2.3.6Choose a registrar 28 2.3.7 Develop a Quality manual 29 2.3.8 Develop support documentation 29 2.3.9 Implement your Quality Management System 29 2.3.10 Consider a pre-assessment 29 2.3.11 Gain registration 29 2.3.12 Continual assessment 29
Chapter 3: Jehan Greenwalls 30
3.1 Introduction 30 3.2 Jehan Green Walls Quality Manual 31 Company Profile 31 Quality policy 33 Quality objectives : 34 Scope (Clause number: 1) 35 Normative reference (Clause number: 2) 35 Terms and definitions (Clause number: 3) 36 Quality management system (Clause number: 4) 38 Management responsibility (Clause number: 5) 41 Resource management (Clause number: 6) 45 Product realization (Clause number: 7) 46 Measurement, analysis and improvement(Clause number: 8) 51 3.3 Procedures 55 3.3.1 Document and Record control 56 3.3.2 Control of Records 60