ISO CASE STUDY Report V2

ISO CASE STUDY
Broadway Cafe

AUTHORS
Julio Romero Zapata – Student ID 3031203
Amanthi Wijeyekoon – Student ID 3037866
Clara Chong – Student ID 3047408
Tina Swaker – Student ID 121271
Table of Contents
Table of Contents 1
1 Introduction 2
1.1 Assumptions 2
1.2 Where to from here 3
1.3 Use of Groupware tool 3
2 Competitive Advantage 4
2.1 Making business decisions I – Porter’s Five Forces & Generic Strategy 4
2.2 Making business decisions II – Customer Order Process 5
3 Customer Relationship Management 7
3.1 Making business decisions II - CRM 7
3.1.1 Extended Strategy 8
3.1.2 New Technologies 8
4 Business Intelligence 9
4.1 Making business decisions II 9
5 Systems Development 14
5.1 Making business decisions II – PYT Business Requirement 14
6 Bibliography 15
Appendix B – PYT Business Requirement for New Payroll System 16
Appendix C - Groupware Tools 20

Figures
Figure 1: As-is Broadway Cafe Rich Picture 2
Figure 2: Broadway Cafe Alters Diagram 3
Figure 3: The Broadway Café Five Forces model 4
Figure 4: Customer Ordering Process 6
Figure 5. As-Is payroll system 14
Figure 6. Flow chart payroll system 17
Figure 7: Team ISO Groupware Home Page 20

Tables
Table 1: YouTube Pros and Cons 7
Table 2. Comparison of Spreadsheet and Databases 11
Table 3. Wikispaces advantages & disadvantages 20

1 Introduction
This case study addresses the following information systems (IS) concepts for the Broadway Café, as detailed at http://www.cohesioncase.com.
Competitive Advantage - Making business decisions I (Porter’s Five Forces & Generic Strategy
Competitive Advantage - Making business decisions II (Customer Order Process)
Customer Relationship Management (CRM) – Making business decisions II
Business Intelligence – Making business decisions II
Systems Development – Making business decisions II
To gain an understanding of the current environment an ‘as-is’ rich picture was used, the outcome is depicted in Figure 1.
Figure 1: As-is Broadway Cafe Rich Picture

1.1 Assumptions