IT Change request Procedures
Sample IT Change Management
Policies and Procedures Guide
Evergreen Systems, Inc.
2007
Sample Change Management Policies & Procedures Guide
1
2
3
4
5
6
7
Evergreen Systems, Inc. P1
Executive Summary – IT Change Management Policy.................................................................................. 2
Objective .............................................................................................................................................................. 3
Fundamentals ...................................................................................................................................................... 4
3.1
IT Change Management Defined........................................................................................................... 4
3.2
The IT Change Management Process ................................................................................................... 4
3.3
Scope .......................................................................................................................................................... 5
3.3.1
In Scope ........................................................................................................................................... 5
3.3.2
Out of Scope................................................................................................................................... 6
Workflow Tasks ................................................................................................................................................... 7
4.1
Initiating the Change (New Request for a Change)............................................................................ 7
4.2
Analysis and Initial Approval Phase ....................................................................................................... 8
4.2.1
Creating a Request for Change (RFC)
Policies and Procedures Guide
Evergreen Systems, Inc.
2007
Sample Change Management Policies & Procedures Guide
1
2
3
4
5
6
7
Evergreen Systems, Inc. P1
Executive Summary – IT Change Management Policy.................................................................................. 2
Objective .............................................................................................................................................................. 3
Fundamentals ...................................................................................................................................................... 4
3.1
IT Change Management Defined........................................................................................................... 4
3.2
The IT Change Management Process ................................................................................................... 4
3.3
Scope .......................................................................................................................................................... 5
3.3.1
In Scope ........................................................................................................................................... 5
3.3.2
Out of Scope................................................................................................................................... 6
Workflow Tasks ................................................................................................................................................... 7
4.1
Initiating the Change (New Request for a Change)............................................................................ 7
4.2
Analysis and Initial Approval Phase ....................................................................................................... 8
4.2.1
Creating a Request for Change (RFC)