Itc-Case Studies
ITC CHANGE MANAGEMENT REPORT
ITC mission: ITC enables small business export success in developing and transition countries by providing, with partners, sustainable and inclusive trade development solutions to the private sector, trade support institutions and policymakers.
The designations employed and the presentation of material in this publication do not imply the expression of any opinion whatsoever on the part of the International Trade Centre concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. This document has not been formally edited by the International Trade Centre. November 2009 Original: English Joint Advisory Group on the International Trade Centre Forty-third session Geneva, 14-15 December 2009 © International Trade Centre 2009
ITC Change Management Report
TABLE OF CONTENTS
1. Introduction .......................................................................................................... 3 2. Background to the change process ..................................................................... 3
2.1 2.2 Changes in the external environment ..................................................................................... 3 External ITC evaluation ........................................................................................................... 4
3. ITC response to the case for change – taking stock: March – June 2006 ........... 4
3.1 3.2 3.3 Limitations of the evaluation.................................................................................................... 4 ITC management changes ...................................................................................................... 6 JAG April 2006 ........................................................................................................................ 6
4. Establishing a baseline for change: June – December 2006
ITC mission: ITC enables small business export success in developing and transition countries by providing, with partners, sustainable and inclusive trade development solutions to the private sector, trade support institutions and policymakers.
The designations employed and the presentation of material in this publication do not imply the expression of any opinion whatsoever on the part of the International Trade Centre concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. This document has not been formally edited by the International Trade Centre. November 2009 Original: English Joint Advisory Group on the International Trade Centre Forty-third session Geneva, 14-15 December 2009 © International Trade Centre 2009
ITC Change Management Report
TABLE OF CONTENTS
1. Introduction .......................................................................................................... 3 2. Background to the change process ..................................................................... 3
2.1 2.2 Changes in the external environment ..................................................................................... 3 External ITC evaluation ........................................................................................................... 4
3. ITC response to the case for change – taking stock: March – June 2006 ........... 4
3.1 3.2 3.3 Limitations of the evaluation.................................................................................................... 4 ITC management changes ...................................................................................................... 6 JAG April 2006 ........................................................................................................................ 6
4. Establishing a baseline for change: June – December 2006