Itil Sample Questions Answers

ISEB BH0-006

BH0-006 ITIL V3 Foundation Certificate in IT Service Management

Practice Test
Version 3.0

ISEB BH0-006: Practice Exam QUESTION NO: 1 Which of the following is NOT an example of Self-Help capabilities? A. Requirement to always call the service desk for service requests B. Menu-driven range of self help and service requests C. Web front-end D. A direct interface into the back end process handling software Answer: A

QUESTION NO: 2 What is a RACI model used for? A. Defining roles and responsibilities B. Monitoring services C. Performance analysis D. Recording Configuration Items Answer: A

QUESTION NO: 3

Which of the following statements is INCORRECT? A. The SKMS is part of the Configuration Management System (CMS) B. The SKMS can include data on the performance of the organization C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases (CMDB) D. The SKMS can include user skill levels Answer: A

QUESTION NO: 4 The group that authorizes changes that must be installed faster than the normal process is called the? A. Emergency CAB (ECAB) B. Urgent Change Authority (UCA) C. Urgent Change Board (UCB) "Pass Any Exam. Any Time." - www.actualtests.com 2

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ISEB BH0-006: Practice Exam D. CAB Emergency Committee (CAB/EC) Answer: A

QUESTION NO: 5 In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management? A. Service Transition B. Service Design C. Service Strategy D. Service Operation

QUESTION NO: 6

Answer: B

QUESTION NO: 7 Which of the following statements is INCORRECT? A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases (CMDB) B. The SKMS is part of the Configuration Management System (CMS) C. The SKMS can include data on the performance of the organization D. The SKMS can include user skill levels