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Itmg
Chapter 1
Definitions of Data, Information, Knowledge and wisdom * Data – Data items refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning. * Data items can be numbers, letters, figures, sounds, and images. * Information – Refers to data that have been organized so that they have meaning and value to the recipient. * Knowledge – Consists of data and/or information that have been organized and processed to convey understanding, experience, accumulated learnings, and expertise as they apply to a current business problem.
Information Technology architecture * Hardware, software, a database, a network, procedures, and people
Information Infrastructure * The IT components plus IT services comprise the organization’s information technology infrastructure.
Information Components * Hardware, software, databases, and networks.
Information Personnel * IT personnel use the components to develop information systems, oversee security and risk, and manage data.
Information Services * IT personnel use IT components to perform these IT services: develop information systems, oversee security and risk, and manage data.
Chapter 2
Definition- Business process * Business process – A collection of related activities that produce a product or a service of value to the organization, its business partners, and/or its customers
Definition- Cross-Functional Processes * Cross-functional business process – A process in which no single functional area is responsible for its completion; multiple functional areas collaborate to perform the function
Definition of Business Pressure * Business pressure – Significant changes in any of the social, legal, economic, physical, or political factors in which businesses conduct their operations are likely to create business pressures.
Definitions of Market, Technology,

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