ITSM Asset Management
White Paper
November 2006
BMC® Best Practice Process
Flows for Asset
Management and ITIL
Configuration Management
Copyright 2006 BMC Software, Inc. All rights reserved.
BMC, the BMC logo, all other BMC product or service names, BMC Software, the BMC Software logos, and all other BMC Software product or service names, are registered trademarks or trademarks of BMC
Software, Inc. All other trademarks belong to their respective companies.
BMC Software, Inc., considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable end user license agreement or nondisclosure agreement for the product and the proprietary and restricted rights notices included in this documentation.
Restricted Rights Legend
U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE
COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the
U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS
252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is
BMC Software, Inc., 2101 CityWest Blvd., Houston, TX 77042-2827, USA. Any contract notices should be sent to this address.
Contacting Us
If you need technical support for this product, contact Customer Support by email at customer_support@bmc.com. If you have comments or suggestions about this documentation, contact
Information Development by email at doc_feedback@bmc.com.
This edition applies to version 7.0 of the licensed program.
BMC Software, Inc. www.bmc.com Contents
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Process flow shapes and text indicators. . . . . . . . . . . . . . . . . . . 6
For more information . . . . . . . . . . . . . . . . . . . . .
November 2006
BMC® Best Practice Process
Flows for Asset
Management and ITIL
Configuration Management
Copyright 2006 BMC Software, Inc. All rights reserved.
BMC, the BMC logo, all other BMC product or service names, BMC Software, the BMC Software logos, and all other BMC Software product or service names, are registered trademarks or trademarks of BMC
Software, Inc. All other trademarks belong to their respective companies.
BMC Software, Inc., considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable end user license agreement or nondisclosure agreement for the product and the proprietary and restricted rights notices included in this documentation.
Restricted Rights Legend
U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE
COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the
U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS
252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is
BMC Software, Inc., 2101 CityWest Blvd., Houston, TX 77042-2827, USA. Any contract notices should be sent to this address.
Contacting Us
If you need technical support for this product, contact Customer Support by email at customer_support@bmc.com. If you have comments or suggestions about this documentation, contact
Information Development by email at doc_feedback@bmc.com.
This edition applies to version 7.0 of the licensed program.
BMC Software, Inc. www.bmc.com Contents
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Process flow shapes and text indicators. . . . . . . . . . . . . . . . . . . 6
For more information . . . . . . . . . . . . . . . . . . . . .