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CASE STUDY
Question:
| 1. Which subsystems of the distribution system were involved with Ms. Nostrom's problem? | | 2. Explain how computing equipment could be used to prevent this problem from recurring. Identify the hardware units and briefly explain how they would be used. | | 3. What is the fundamental problem at Interstate, as reflected by the mishandling of Ms. Nostrom's order? | | 4. Will the problem be solved with the equipment specified in your answer to question 2? Explain your answer. |

Answer: 1. The subsystem of the distribution system that were involved with Ms. Nostrom problem is the shipping of the materials because the receiving report was misfiled and it is was sent to purchasing by mistake. 2. Computing equipment like computer could be used by saving a data and a report in it like a receiving report. And when it stored in the computer it can easily find and never misfiled again like the problems of Ms. Nostrom’s. 3. The Fundamental problem of the Interstate is lack of materials for the order of Ms. Nortrom, they having difficulty obtaining the nylon bushing that attaches the actuating arm to the housing. And the Interstate have only one supplier and that factory has been strike for half of the year so that they can’t supply a materials. 4. Yes, because like I said in question number 2, you can easily find the data that so important like the receiving report. And they can use computer for their transactions, in computer they can easily communicate to their costumer and they can easily communicate to their supplier worldwide, so when they have a problem to one supplier they can easily contact to the other supplier by a

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