Jeeves Plc
CE00783-7- QUALITY AND PROJECT MANAGEMENT FOR TECHNOLOGY
ASSIGNMENT 1 - Case Study – JEEVES PLC
Your company manufactures and sells an electronic consumer durable product. This is a DOMESTIC ROBOT of (more or less) human appearance, which is designed to carry out a wide range of domestic chores. The machine looks like this:
The machine is made of light alloy and is equipped with sensory apparatus (a form of radar) to enable it to move around without bumping into things. It is programmable through a keyboard andthe hypercard storage systemm underneath the panel in the chest. Suchprogramss enable the machine to walk, move its hands and arms and perform other movement. It has recently been equipped with 'voice programming' (i.e., it responds to verbal commands) and given some simple speaking abilities. Various standard softwareprogramss for domestic chores are offered within the initial purchase price.
A recent estimate of quality costs showed that they were distributed as follows,
|Failure prevention cost |4% |
|Appraisal and inspection cost |44% |
|Internal in plant failure cost |22% |
|External field failure cost |30% |
|Total |100% |
Staff turnover has averaged 15% and has been fairly consistent over a period of time. Absenteeism has averaged 6% peaking in August and December but consistent over several years.
|Year |Output per Person |Capital Employed (per person) |
|2016 |15.3 units/annum |£47,000 p.p |
|2017 |10.1 units/annum |£32,000 p.p |
|2018 |10.4 units /annum |£34,000 p.p |
|2019 |9.7 units/annum |£31,000 p.p |
|2020 |8.8 units/annum |£30,000 p.p |
After the initial spurt of investment the amount
ASSIGNMENT 1 - Case Study – JEEVES PLC
Your company manufactures and sells an electronic consumer durable product. This is a DOMESTIC ROBOT of (more or less) human appearance, which is designed to carry out a wide range of domestic chores. The machine looks like this:
The machine is made of light alloy and is equipped with sensory apparatus (a form of radar) to enable it to move around without bumping into things. It is programmable through a keyboard andthe hypercard storage systemm underneath the panel in the chest. Suchprogramss enable the machine to walk, move its hands and arms and perform other movement. It has recently been equipped with 'voice programming' (i.e., it responds to verbal commands) and given some simple speaking abilities. Various standard softwareprogramss for domestic chores are offered within the initial purchase price.
A recent estimate of quality costs showed that they were distributed as follows,
|Failure prevention cost |4% |
|Appraisal and inspection cost |44% |
|Internal in plant failure cost |22% |
|External field failure cost |30% |
|Total |100% |
Staff turnover has averaged 15% and has been fairly consistent over a period of time. Absenteeism has averaged 6% peaking in August and December but consistent over several years.
|Year |Output per Person |Capital Employed (per person) |
|2016 |15.3 units/annum |£47,000 p.p |
|2017 |10.1 units/annum |£32,000 p.p |
|2018 |10.4 units /annum |£34,000 p.p |
|2019 |9.7 units/annum |£31,000 p.p |
|2020 |8.8 units/annum |£30,000 p.p |
After the initial spurt of investment the amount