Job Profile of Managers and a Case Study of Issues with Supervisors
Job Profile:
Key Responsibilites:
Develop strategies and prioritize initiatives based on management’s directives.
Assist in the development of new initiatives arising from business changes and new areas of opportunity.
Coordinate and facilitate delivery of project objectives.
Manage written and verbal communication with clients.
Responsible to thoroughly understand and communicate projects requirements to appropriate team members, and manage all requirements accordingly.
Establish clear ownership for project tasks and ensure that team members have the required tools.
Track progress and review project tasks to make sure deadlines are met.
Assess issues and suggest solutions to exceed productivity, ensure quality and meet customer satisfaction.
Proactively communicate project status, issues & risks to management.
Analyze and follow-up on progress of assigned projects.
Resolve day to day issues with clients and ensure smooth operations of assigned projects.
One common complaint employees voice about supervisors is inconsistent messages – meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give consideration to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case then compare your answers to the Notes to
Supplement Answers section.
Barry is a 27-year old who is a foodservice manager at a casual dining restaurant. Barry is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language.
Barry is ServSafe® certified and tries his best to keep up with food safety issues in the kitchen
Key Responsibilites:
Develop strategies and prioritize initiatives based on management’s directives.
Assist in the development of new initiatives arising from business changes and new areas of opportunity.
Coordinate and facilitate delivery of project objectives.
Manage written and verbal communication with clients.
Responsible to thoroughly understand and communicate projects requirements to appropriate team members, and manage all requirements accordingly.
Establish clear ownership for project tasks and ensure that team members have the required tools.
Track progress and review project tasks to make sure deadlines are met.
Assess issues and suggest solutions to exceed productivity, ensure quality and meet customer satisfaction.
Proactively communicate project status, issues & risks to management.
Analyze and follow-up on progress of assigned projects.
Resolve day to day issues with clients and ensure smooth operations of assigned projects.
One common complaint employees voice about supervisors is inconsistent messages – meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give consideration to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case then compare your answers to the Notes to
Supplement Answers section.
Barry is a 27-year old who is a foodservice manager at a casual dining restaurant. Barry is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language.
Barry is ServSafe® certified and tries his best to keep up with food safety issues in the kitchen