John Smithers at Sigtek
CASE ANALYSIS: John Smithers at Sigtek
I. Introduction
Here is in the middle of the holiday season, a festive time when ideally everyone is celebrating, enjoying family and having fun. In anticipation of being fired from his job of three years, John Smithers is home working on his resume. John works at Sigtek, a small telecommunications company, Sigtek was in need of a change and several months earlier Sigtek set in motion a plan to launch a Total Quality Program and John had been appointed one of two site managers to run the program. Not only would this be the key to getting Sigtek set on the right path but, John felt this would be a challenging and rewarding opportunity for him and he would be able to utilize and apply some of his management skills that he believed in so fervently. However with the recent demotion of his boss John felt that it was just a matter of time before he would lose his job as well.
John Smither’s decision
John currently works on the engineering side of the business to encourage problem solving and open communication, and to enlist worker participation. John has been successful at identifying problems within the engineering group and developing effective strategies to resolve them. Recently John had been promoted to lead the engineering services, the group that handles product design work and documentation for manufacturing, and one of Sigtek’s more troubled units.
As the engineering services manager John had the responsibility to redefine the design process, correct inadequate documentation and cut the highest employee turn over rate in the company. John utilized his managerial skills along with information he found in articles and books that he read to assist him to make the changes that were needed to accomplish his goals. From personnel changes to changing the groups focus, within months John’s accomplishments were very impressive: the company’s design process catered to the needs of the customer; the time it took to
I. Introduction
Here is in the middle of the holiday season, a festive time when ideally everyone is celebrating, enjoying family and having fun. In anticipation of being fired from his job of three years, John Smithers is home working on his resume. John works at Sigtek, a small telecommunications company, Sigtek was in need of a change and several months earlier Sigtek set in motion a plan to launch a Total Quality Program and John had been appointed one of two site managers to run the program. Not only would this be the key to getting Sigtek set on the right path but, John felt this would be a challenging and rewarding opportunity for him and he would be able to utilize and apply some of his management skills that he believed in so fervently. However with the recent demotion of his boss John felt that it was just a matter of time before he would lose his job as well.
John Smither’s decision
John currently works on the engineering side of the business to encourage problem solving and open communication, and to enlist worker participation. John has been successful at identifying problems within the engineering group and developing effective strategies to resolve them. Recently John had been promoted to lead the engineering services, the group that handles product design work and documentation for manufacturing, and one of Sigtek’s more troubled units.
As the engineering services manager John had the responsibility to redefine the design process, correct inadequate documentation and cut the highest employee turn over rate in the company. John utilized his managerial skills along with information he found in articles and books that he read to assist him to make the changes that were needed to accomplish his goals. From personnel changes to changing the groups focus, within months John’s accomplishments were very impressive: the company’s design process catered to the needs of the customer; the time it took to