Juran's Principle
The JURAN Quality Program
Revolutionized by Dr. Joseph M. Juran--”The Father of Quality” Commerce 399 Group Project Presented by Group A4: Claire, Dan, Grace, Roy, Xinna June 30th 2005
"My job of contributing to the welfare of my fellow man is the great unfinished business."
Presentation Overview
Background Key Distinctive Attributes Perceived Strengths and Weaknesses Examples of Use Training Requirements and Maintenance Needs
Joseph M. Juran--”The Father of Quality”
More than 70+ working years dedicated to the relentless pursuit of quality progress Added in a human dimension to today’s TQM Realized the root cause was people’s resistance to change Was awarded the “Order of the Sacred Treasure” from Japan
Background
Year 1925 Juran’s experience and contributions: Juran started work with the inspection department of Western Electric where he was faced with many quality management challenges Juran applied statistical methods to manufacturing problems
1928
1937 Juran becomes Chief of Industrial Engineering at Western Electric’s home office
Background
Year Juran’s experience and contributions: 1951 The Quality Control Handbook : A reference book for all who are involved in quality management 1950’s Revolutionized the japanese philosophy for TQM and helped shape their economy into an industrial superpower 1964 The Managerial Breakthrough 1979 Juran Institute founded 1986 The Juran Trilogy
Quality Defined
According to Juran, the definition of quality has two aspects from the customer’s perspective: Quality is... 1. A greater number of features that meet customer needs 2. Fewer defects
Key Attributes
The Juran Trilogy Fitness for Use Quality Council Pareto Principle 10 Steps to Quality Improvement
The Juran Trilogy
To attain quality you must begin by establishing the vision, policies and goals of the organization. Converting these goals into results is done through three managerial processes called the JURAN TRILOGY.
(aka the
Revolutionized by Dr. Joseph M. Juran--”The Father of Quality” Commerce 399 Group Project Presented by Group A4: Claire, Dan, Grace, Roy, Xinna June 30th 2005
"My job of contributing to the welfare of my fellow man is the great unfinished business."
Presentation Overview
Background Key Distinctive Attributes Perceived Strengths and Weaknesses Examples of Use Training Requirements and Maintenance Needs
Joseph M. Juran--”The Father of Quality”
More than 70+ working years dedicated to the relentless pursuit of quality progress Added in a human dimension to today’s TQM Realized the root cause was people’s resistance to change Was awarded the “Order of the Sacred Treasure” from Japan
Background
Year 1925 Juran’s experience and contributions: Juran started work with the inspection department of Western Electric where he was faced with many quality management challenges Juran applied statistical methods to manufacturing problems
1928
1937 Juran becomes Chief of Industrial Engineering at Western Electric’s home office
Background
Year Juran’s experience and contributions: 1951 The Quality Control Handbook : A reference book for all who are involved in quality management 1950’s Revolutionized the japanese philosophy for TQM and helped shape their economy into an industrial superpower 1964 The Managerial Breakthrough 1979 Juran Institute founded 1986 The Juran Trilogy
Quality Defined
According to Juran, the definition of quality has two aspects from the customer’s perspective: Quality is... 1. A greater number of features that meet customer needs 2. Fewer defects
Key Attributes
The Juran Trilogy Fitness for Use Quality Council Pareto Principle 10 Steps to Quality Improvement
The Juran Trilogy
To attain quality you must begin by establishing the vision, policies and goals of the organization. Converting these goals into results is done through three managerial processes called the JURAN TRILOGY.
(aka the