Electronic
(http://en_wikipedia.
Pizam, A. and Ellis, T. 1999, “Customer Satisfaction and Its Measurement in Hospitality Enterprises” International Journal of Contemporary Hospitality Management, no. 11/7, pp. 326-339…
Lakhal L., Pasin F., Limam M., (2006). Quality management practices and their impact on performance. International Journal of Quality & Reliability Management. Vol.22 Iss:6, pp. 625-646…
Gu, Z., Siu, S., & Chi, R. (2009). Drivers of Job Satisfaction as Related to Work Performance in Macao Casino Hotels. International Journal of Contemporary Hospitality Management 21. 5, 561-578.…
Schonberger, R.S. (1992). Total Quality Management Cuts a Broad Swath – Through Manufacturing and Beyond. Organizational Dynamics, 116-127…
Moorhead, G., & Griffin, R. W. (2004). Organizational behavior: Managing people and organizations. 6th ed. Houghton Mifflin (Academic).…
A Thesis Presented to the Faculty of Business Management Department School of Business St. Scholastica’s College – Manila…
The case described here uses total quality management (TQM) to address these problems in a large, fast-moving consumer goods company in India. (Note: The details of the process have been condensed and modified for the sake of confidentiality and easy of storytelling.)…
2. Is there a significant difference between the experimental and control set-ups in terms of:…
Kaymito (chrisophyllum cainito) is a common angiosperm in tropical countries. This fruit-bearing tree has leathery oblong leaves that are dark green and glossy on the upper surface and golden brown on the underside, its fleshy fruits are among the favorites. To treat swollen gums, De Guzman-Ladion (1995) suggests to a gargle concoction…
Table 4 the Descriptive Statistics on the Levels of Satisfaction on Services Offered by Giligan’s Island Resturant, Dasmariñas City, Cavite…
The alimentary canal includes the mouth, pharynx, esophagus, stomach, small intestine, large intestine, andanal canal…
Lesson Plan in Reading I.OBJECTIVE: Determine the senses use in the selection . Identify the action verb use in the selection. II.SUBJECT MATTER: Determining the senses use in the selection . Identifying the action verb use in the selection. III.LEARNING ACTIVITIES TEACHER…
The study entitled Degree of Satisfaction of Customers regarding the Services being provided by Selected Restaurants in Virac, Catanduanes. This research tends to know the satisfaction of customers for the restaurant to improve more their services.…
To cite this document: Vincent C.S. Heung, Terry Lam, (2003),"Customer complaint behaviour towards hotel restaurant services", International Journal of Contemporary Hospitality Management, Vol. 15 Iss: 5 pp. 283 - 289 Permanent link to this document: http://dx.doi.org/10.1108/09596110310482209 Downloaded on: 07-11-2012 References: This document contains references to 34 other documents Citations: This document has been cited by 22 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 6894 times since 2005. *…
Copyright Statement The following research uses secondary data that was provided by the RC Hotel Company human resources department. The employee satisfaction survey is “Portions Copyright © 2004 Kaznova Consultants, Personnel Research Associates”. The employee performance appraisals were submitted anonymously and are “The RC Hotel Company Confidential and Proprietary Information”. The use of this information is for educational purposes only and should not be duplicated, copied or distributed without the permission of the property.…