Production Organization:
Organization that produces tangible goods that can be mass-produced and stored for later consumption.
Service Organization:
Organization that produces intangible goods that require consumer participation and cannot be stored.
Operation Management:
Complex management activity that includes planning production, organizing resources, directing operations and personal and monitoring system performance.
Productivity:
Measure of how well an operations system functions and indicators of the efficiency and competitiveness of a single firm of department.
Human Capital:
An organizations investment in the training and development of its members.
Competitive Priorities:
Four major criteria, including pricing, quality level, quality reliability and flexibility on which products and services are evaluated.
Designing Operation system
Design for manufacture (DFM):
Technique that involves streaming the design of products to simplify assembly.
Computer-aided design (CAD):
Design and drafting performed interactively on a computer.
Bill of materials:
Listing of the type and number of parts needed to produce a given product.
Capacity planning:
Operations decision concerned with the quantity of goods or services to be produced.
CAD/CAM
Integrated approach in which the software used in designing products is also used to write a computer program to control the machinery.
CIM:
Integrated approach that combines CAD/CAM with the use of robots and computerized inventory management techniques.
Operation Planning and Control Decisions
Inventory:
Supply of raw materials, work in progress and finished goods in organization maintains to meet its operational needs.
Materials-requirements planning (MRP):
Operation planning system in which end products are analyzed to determine the materials needed to produce them.
Materials-resource planning (MRP II):
Operational planning system that extends MRP by