Kfc Leadership & Management Paper
Contents
Introduction ……………………………………………………………………… 2
Company background ………………………..………………………………… 2
SWOT Analysis …………………………………………………………………. 4 Strengths ………………………………………………………………... 5 Weakness …………………………………………………………….…. 5 Opportunities ……………………………………………………….…... 6 Threats ……………………………………………………………..…… 6
Key Challenges ………………………………………………………………… 7
Evaluation key challenge with McKinsey’s 7s Model …………………………. 9 McKinsey’s 7s Model ………………………………………………….. 9 Alternative approaches ………………………………………………… 12
Recommendation ………………………………………………………………. 17
Conclusion ……………………………………………………………………... 18
References ……………………………………………………………………… 20
Introduction
The report is mainly focusing on Kentucky Fried Chicken (KFC) company and has been divided into three categories at the aim of identifying the leadership and management issues in the company and suggest appropriate solutions to it.
The tool that will be used in the first phase is the SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis which is used to point out the strengths and weaknesses of the company and also to identifying the leadership and management issues that exist within the organization.
The second part of the report consists of the evaluation and rationalization of the management and leaderships issues identified in part 1 by using the McKinsey 7S Model to help to identify what types of changes that should be made and implemented in order to help the company to improve.
In the last phase of the report, an overview of the company situation will be presented followed by suggested sets of recommendation and actions for KFC in order to overcome the key issues identified.
Company Backgroup Kentucky Corporation (KFC), also known as Kentucky Fried Chicken, is a chain of fast food restaurants based in Louisville, Kentucky, in the United States which was started in the 1930 by Colonel Harland Sanders as a small franchise operation.
Kentucky Fried Chicken is a very
Introduction ……………………………………………………………………… 2
Company background ………………………..………………………………… 2
SWOT Analysis …………………………………………………………………. 4 Strengths ………………………………………………………………... 5 Weakness …………………………………………………………….…. 5 Opportunities ……………………………………………………….…... 6 Threats ……………………………………………………………..…… 6
Key Challenges ………………………………………………………………… 7
Evaluation key challenge with McKinsey’s 7s Model …………………………. 9 McKinsey’s 7s Model ………………………………………………….. 9 Alternative approaches ………………………………………………… 12
Recommendation ………………………………………………………………. 17
Conclusion ……………………………………………………………………... 18
References ……………………………………………………………………… 20
Introduction
The report is mainly focusing on Kentucky Fried Chicken (KFC) company and has been divided into three categories at the aim of identifying the leadership and management issues in the company and suggest appropriate solutions to it.
The tool that will be used in the first phase is the SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis which is used to point out the strengths and weaknesses of the company and also to identifying the leadership and management issues that exist within the organization.
The second part of the report consists of the evaluation and rationalization of the management and leaderships issues identified in part 1 by using the McKinsey 7S Model to help to identify what types of changes that should be made and implemented in order to help the company to improve.
In the last phase of the report, an overview of the company situation will be presented followed by suggested sets of recommendation and actions for KFC in order to overcome the key issues identified.
Company Backgroup Kentucky Corporation (KFC), also known as Kentucky Fried Chicken, is a chain of fast food restaurants based in Louisville, Kentucky, in the United States which was started in the 1930 by Colonel Harland Sanders as a small franchise operation.
Kentucky Fried Chicken is a very
References: Badrishah. (2007). Secret of Kentucky Fried Chicken.[online]. Available from: http://www.mfa.org.my/?franchise-article:the-secret-of-kentucky-fried-chicken-kfc-success:2D6C181CD4 China Daily. (2004). KFC and McDonald’s – A Model of Blended Culture.[online]. Available from: http://www.chinadaily.com.cn/english/doc/2004-06/01/content_335488.htm China Times. (2009). Finger-Lickin’s Bad: KFC and McDonald’s Safety Woes in China[online] Chu, F. (2003). Kentucky Fried Chicken and The Global Fast-Food.[online]. Available from: http://www.frank-clifford.com/Researches_files/KFC.pdf Eisenback, B, Ehle,M., Jones,T. & Platts,T. (2008). KFC Problems and Proposals[online] KFC. (2007). About Us.[online] Available from: http://www.kfc.com/ . (Accessed :12 August 2011) Kontominas, B. (2010). KFC Staff Tell of Food Fights, Poor Hygiene[online] Available from: http://www.smh.com.au/nsw/kfc-staff-tell-of-food-fights-poor-hygiene-20100804-11foh.html#ixzz1UxaxlOG9 Olson, P. (2011). KFC Malaysia Staff in Scandalous Videos[online]. Available from: http://my.news.yahoo.com/kfc-malaysia-staff-in-scandalous-videos.html Pahl, N & Richter, A. (2007). SWOT Analysis - Idea, Methodology And A Practical Approach. Germany: Grin Verlag Recklies, D http://www.themanager.org/models/7S%20Model.htm. (Accessed: 15 August 2011) Reynolds, C.C Available from: http://www.sba.pdx.edu/faculty/melliep/339/QualityMgmtKFC.pdf. (Accessed: 12 August 2011) The Nation http://www.thaivisa.com/forum/topic/466989-thailand-kfc-faces-employee-lawsuit-for-unfair-practices/. (Accessed: 16 August 2011) Turner, P http://growglobally.org/?p=682. (Accessed: 15 August 2011)