3.1 Product and Service ……………….………………………………… 4
3.2 Price………………………………………………………..………… 4-5
3.3 Place…….………………………….………………………………… 5
3.4 Promotion.…………………………………………………………… 5
3.5 People……………………………………………………………..…. 6
3.6 Process……………………………………………………………….. 6
3.7 Physical Evidence……………………………………………………. 7 4.0 KFC Marketing Objective…………………………….………………… 7 5.0 Marketing Strategy………………………………………………..…….. 7-8
5.1 One Year Integrated Marketing Plan……………………..………….. 8
5.1.1 Product and Service…………………………………………….…... 8-9
5.1.2 Price…………………………………………………………….…... 9
5.1.3 Place……………………………..………………………………..... 10
5.1.4 Promotion…………………………………………………………... 10
5.1.5 People…………………………………………………………..…... 11
5.1.6 Process………………………………………………………….…... 11
5.1.7 Physical Evidence………………………………………………….. 11-12 6.0 Budget………….……………………………………………………...... 12 7.0 Control and Evaluation..……………………………………………....… 12
7.1 Operation Control …………..…………………………………..……. 12
7.2 Strategy Control …………..……………………………...……..……. 12-13
7.3 Evaluation…………………………………………………………….. 13
Appendixes
Appendix A: References……………………………………….……….… 14-16
Report on KFC
1.0 KFC Background
KFC formally known as Kentucky Fried Chicken is the world biggest and most popular chicken-based restaurant chain, headquartered in Louisville, Kentucky in the United State. It is originally founded by Colonel Harland Sander in 1952. Throughout its rapid growth it has now over 150,000 stores available nationwide in 105 countries boosting 59 years of history of success and innovation. In Malaysia, the first KFC
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