In order to achieve all these goals, effective leadership is a must in attaining these desirable results. Management at Kimpton needs to pay attention to the wants and needs of their customer and implement various loyalty programs for their repeat customers, to show them that they are of value to the company. Employees are also an important part in the hotel’s success because after all, they are the ones who have direct contact with the customers in every transaction. Ongoing training programs for employee's is vital in keeping proper work efficiency and
In order to achieve all these goals, effective leadership is a must in attaining these desirable results. Management at Kimpton needs to pay attention to the wants and needs of their customer and implement various loyalty programs for their repeat customers, to show them that they are of value to the company. Employees are also an important part in the hotel’s success because after all, they are the ones who have direct contact with the customers in every transaction. Ongoing training programs for employee's is vital in keeping proper work efficiency and