1. 2. 3. 4. 5. 6. 7. 8. 9. What university did you do your undergraduate work? Where did you grow up? Does your career goal lean toward management or engineering? In the MSc-IT program so far, would you have liked more or less (1) technical CS material, (2) business/management IT material? What is the biggest piece of software you have ever written? If you’re not working for a company, do you belong to any organizations? Do you blog? If so, what software or site do you use? How did you choose it? Do you enjoy programming? Do you hate it? Are you a night person or a morning person?
Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall / Additional material © 2007 Dekai Wu
Chapter 1
Introducing Knowledge Management
Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall Additional material © 2007 Dekai Wu
Chapter Objectives
Describe what KM is and what the forces are that drive KM. Discuss organizational issues related to KM. Explain knowledge management systems (KMS) and their role in the organization. Discuss the relevance of KM in today’s dynamic environments augmented with increasing technological complexity. Present the benefits and considerations about KM, including an overview of the nature of the KM projects currently in progress at public and private organizations around the world, and the important role that IT plays in KM
Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall / Additional material © 2007 Dekai Wu
Knowledge Management Motivation
• “The
20th anniversary of the landing of an American on the surface of the Moon occasioned many bittersweet reflections. Sweet was the celebration of the historic event itself... Bitter, for those same enthusiasts, was the knowledge that during the twenty intervening years much of the national consensus that launched this country on its first lunar adventure had