Kristen's Cookies
Operations Management
Fall 2013
Kristen’s Cookie Company September 26, 2013
Kristen and her roommate are preparing to launch Kristen’s Cookie Company in their on-campus apartment. The company will provide fresh cookies to hungry students late at night. Evaluation of the preliminary design for the company’s production process will be required in order to make key policy decisions, including what prices to charge, what equipment to order and how many orders to accept, and to determine whether the business can be profitable.
i) Identify the items, resources, and the tasks. Draw a process flow diagram for this process.
Items:
Cookie Ingredients
Cookie Dough
Baked Cookies
Resources:
Important Resources
Kristen
Roommate
Oven
Mixer
Computer
Minor Resources
Trays
Spoons
Boxes
Printer & Printer Paper
Many others Tasks:
Relevant Tasks
Receive Order
Add Ingredients to Bowl & Mix
Spoon Dough onto Tray
Let Cookies Bake
Let Cookies Cool
Pack Cookies into Box
Accept Payment
Figure 1: Process Flow Diagram for Kristen’s Cookie Company
Figure 2: Process Schedule Gantt Chart for Kristen’s Cookie Company
ii)
a) How many cookies can Kristen produce (with roommate’s help) in a 4-hour period from start to finish?
b) How many cookies can Kristen produce (without roommate’s help) in a 4-hour period from start to finish?
iii) At the moment, Kristen is uncertain how much demand there will be for cookies in the future. What will she need to change in the process, if anything, if the demand is:
a) 15 dozen per night?
Nothing will need to be changed in the process because Kristen and her roommate are capable of producing 24 dozens per night.
b) 20 dozen per night?
Nothing will need to be changed in the process because Kristen and her roommate are capable of producing 24 dozens per night.
c) 25 dozen per night?
Fall 2013
Kristen’s Cookie Company September 26, 2013
Kristen and her roommate are preparing to launch Kristen’s Cookie Company in their on-campus apartment. The company will provide fresh cookies to hungry students late at night. Evaluation of the preliminary design for the company’s production process will be required in order to make key policy decisions, including what prices to charge, what equipment to order and how many orders to accept, and to determine whether the business can be profitable.
i) Identify the items, resources, and the tasks. Draw a process flow diagram for this process.
Items:
Cookie Ingredients
Cookie Dough
Baked Cookies
Resources:
Important Resources
Kristen
Roommate
Oven
Mixer
Computer
Minor Resources
Trays
Spoons
Boxes
Printer & Printer Paper
Many others Tasks:
Relevant Tasks
Receive Order
Add Ingredients to Bowl & Mix
Spoon Dough onto Tray
Let Cookies Bake
Let Cookies Cool
Pack Cookies into Box
Accept Payment
Figure 1: Process Flow Diagram for Kristen’s Cookie Company
Figure 2: Process Schedule Gantt Chart for Kristen’s Cookie Company
ii)
a) How many cookies can Kristen produce (with roommate’s help) in a 4-hour period from start to finish?
b) How many cookies can Kristen produce (without roommate’s help) in a 4-hour period from start to finish?
iii) At the moment, Kristen is uncertain how much demand there will be for cookies in the future. What will she need to change in the process, if anything, if the demand is:
a) 15 dozen per night?
Nothing will need to be changed in the process because Kristen and her roommate are capable of producing 24 dozens per night.
b) 20 dozen per night?
Nothing will need to be changed in the process because Kristen and her roommate are capable of producing 24 dozens per night.
c) 25 dozen per night?