Ksa Statement- Hr Receptionist
Annual Performance Review
Employee Name | Cathy Smith | Title | HR Receptionist | Date of Review Period | 2010 | Supervisor Name | Shannon Last | Department | Human Resource |
Exceeds Expectations = 5[employee has exceeded objective, time and quality] | More Than Satisfactory = 4[employee has slightly exceeded either time and/or quality] | Satisfactory = 3[employee has met objective, may be just under objective on time and quality] | Less Than Satisfactory = 2[employee has not met objective on either time or quality] | Needs Improvement = 1[employee far below on both time and quality] |
Task | Objective/Measurement | Results | Comments | Ranking | Maintain personnel files | 98% accuracy | 90% | Must improve with accuracy of information. Do not rush to complete. | 2 | | Complete within 48 hours of submission | Within 24 hours | Excellent timeliness. | | File office documents | 98% accuracy | 82% | Accuracy is critical in terms of proper filing location. Historical data and reference material are essential to out daily operations. | 1 | | Complete by end of the day | By end of each week | A backlog of filing inhibits our ability to locate these crucial reference documents. | | Answer phones | Answer within 4 rings | Within 2 rings | Excellent acknowledgement of incoming calls. | 5 | | Less than 3% dropped calls | Less the 1% dropped calls | Great job on operating the phone systems and managing verbal correspondence. | | | Provide messages upon return or availability of staff | Messages always given to staff | Fantastic work on ensuring our associates ability to respond to customers needs in a timely and accurate manner. | | Provide information/ Answer questions | -------------------------------------------------
Provide prompt and accurate information-------------------------------------------------
Acknowledge within 2 minutes or arrival | -------------------------------------------------
Customers often request to
Employee Name | Cathy Smith | Title | HR Receptionist | Date of Review Period | 2010 | Supervisor Name | Shannon Last | Department | Human Resource |
Exceeds Expectations = 5[employee has exceeded objective, time and quality] | More Than Satisfactory = 4[employee has slightly exceeded either time and/or quality] | Satisfactory = 3[employee has met objective, may be just under objective on time and quality] | Less Than Satisfactory = 2[employee has not met objective on either time or quality] | Needs Improvement = 1[employee far below on both time and quality] |
Task | Objective/Measurement | Results | Comments | Ranking | Maintain personnel files | 98% accuracy | 90% | Must improve with accuracy of information. Do not rush to complete. | 2 | | Complete within 48 hours of submission | Within 24 hours | Excellent timeliness. | | File office documents | 98% accuracy | 82% | Accuracy is critical in terms of proper filing location. Historical data and reference material are essential to out daily operations. | 1 | | Complete by end of the day | By end of each week | A backlog of filing inhibits our ability to locate these crucial reference documents. | | Answer phones | Answer within 4 rings | Within 2 rings | Excellent acknowledgement of incoming calls. | 5 | | Less than 3% dropped calls | Less the 1% dropped calls | Great job on operating the phone systems and managing verbal correspondence. | | | Provide messages upon return or availability of staff | Messages always given to staff | Fantastic work on ensuring our associates ability to respond to customers needs in a timely and accurate manner. | | Provide information/ Answer questions | -------------------------------------------------
Provide prompt and accurate information-------------------------------------------------
Acknowledge within 2 minutes or arrival | -------------------------------------------------
Customers often request to