Ksa Statements: Human Resource Receptionist
KSA Statements: Human Resource Receptionist Student Name | |
| Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Answer incoming calls using a multi-line switchboard and forward to the correct employee. | Knowledge of a multi-line phone system | One year experience of being a Receptionist | Able to answer phones professionally | 2 | File staff records using system database in order to comply with company maintenance requirements | Knowledge of file maintenance | One year experience file clerk | Able to accurately maintain files | 3 | Prepare various documents using MS applications ass needed | Knowledge of MS application i.e. Word, excel, outlook, PP and Messenger | Two year experience with each application | Able to type 30 wpm | 4 | Greet various visitors and staff as they enter reception area to ensure quality customer service | Verbal and Attention skills | Three years experience as receptionist | Able to welcome with a courteous personality | 5 | Maintain visitor log using date-book to advise appropriate party of their arrival and departure. | Good written skills with attention to detail | Three years experience as front desk clerk | Able to pay attention to detail | 6 | Monitor staff time and Payroll items including processing HR forms to ensure accurate time keeping. | HR payroll process | Accurate data entry skills (numeric and alpha-numeric) | Able to accurately input figures | 7 | | | | | 8 | | | | |
KSA Statements 1 | Must have one year of Receptionist experience, knowledge of a multi-line phone system and able to answer phones professionally. | 2 | Must have one year of File clerk experience using online database to file records | 3 | Must have two years experience using MS word, excel, PP, outlook and Messenger, must be able to type 30 wmp at minimum | 4 | Must have three years of Receptionist experience, with good verbal
| Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Answer incoming calls using a multi-line switchboard and forward to the correct employee. | Knowledge of a multi-line phone system | One year experience of being a Receptionist | Able to answer phones professionally | 2 | File staff records using system database in order to comply with company maintenance requirements | Knowledge of file maintenance | One year experience file clerk | Able to accurately maintain files | 3 | Prepare various documents using MS applications ass needed | Knowledge of MS application i.e. Word, excel, outlook, PP and Messenger | Two year experience with each application | Able to type 30 wpm | 4 | Greet various visitors and staff as they enter reception area to ensure quality customer service | Verbal and Attention skills | Three years experience as receptionist | Able to welcome with a courteous personality | 5 | Maintain visitor log using date-book to advise appropriate party of their arrival and departure. | Good written skills with attention to detail | Three years experience as front desk clerk | Able to pay attention to detail | 6 | Monitor staff time and Payroll items including processing HR forms to ensure accurate time keeping. | HR payroll process | Accurate data entry skills (numeric and alpha-numeric) | Able to accurately input figures | 7 | | | | | 8 | | | | |
KSA Statements 1 | Must have one year of Receptionist experience, knowledge of a multi-line phone system and able to answer phones professionally. | 2 | Must have one year of File clerk experience using online database to file records | 3 | Must have two years experience using MS word, excel, PP, outlook and Messenger, must be able to type 30 wmp at minimum | 4 | Must have three years of Receptionist experience, with good verbal