1.1 Background of the Problem
Nowadays, computerized system is the main tool that will help to lessen the work and improve data integrity. Working in a company that has no system takes a lot of time and effort to retrieve the data that they want because the large part of the process of the business is manual.
MIS (Management Information System) Office is divided into three (3) sections: Systems Development and Administration Section, Network and Technical Maintenance Section, and Education and Training Section. The project will only focus on one of the three sections, which is the Network and Technical Maintenance Section.
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MISO caters their services and requests to other Local Government Offices and National Agencies within the Pasig City Hall. Some of these departments and offices are the License Office, Treasurer’s Office, Accounting Office, National Statistics Office (NSO), etc.
Network and Technical Maintenance is having a hard time in keeping their records since all of it is written down on paper. Whenever they need to look for a specific report, they would have to go through the pile of service records in the office. This consumes too much time. All requests for peripheral devices, such as printers, keyboards, and monitors, are in the form of a letter, and all requests for services like troubleshooting and installation will either be in the form of a letter or a phone call.
The Network and Technical Maintenance Section mostly considers the allocation and monitoring of peripheral devices as their major problem in the office. Technicians cannot define clearly whether a specific peripheral device is lost, damaged, for disposal, etc.
1.2 Overview of the Current State of the Technology
MIS Office is responsible for research, development, implementation and management of integrated computerized application system of the city government. It is in-charge of providing technical information and education to the city government