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Chapter 1 Information Systems in Global Business Today

2) Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes.

3) A fully digital firm produces only digital goods or services.

4) A business model describes how a company produces, delivers, and sells a product or service to create wealth.

5) Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.

6) Computers are only part of an information system.

8) The dimensions of information systems are management, organizations, and information technology.

9) Knowledge workers assist with paperwork at all levels of the firm.

10) In order to understand how a specific business firm uses information systems, you need to know something about the hierarchy and culture of the company.

12) There are four major business functions: Sales and marketing; manufacturing and production; finance and accounting; and information technology.

13) A network requires at least two computers and a shared resource, such as a printer.

14) A substantial part of management responsibility is creative work driven by new knowledge and information.

15) Intranets allow firms to work easily with third-party suppliers and vendors.

16) An IT infrastructure provides the platform on which the firm can build its information systems.

19) A firm that invests in efficient business processes is making an investment in organizational complementary assets.

20) In the behavioral approach to information systems, technology is ignored in favor of understanding the psychological, social, and economic impacts of systems.

21) The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational

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