The researchers were motivated to use the Luzon Brokerage Corporation as the main subject of their research because of the issues they have heard from the past customers which are complaining about the service of the LBC. They wanted to help the LBC to know what are the lapses occur from their transaction and help them to know some of the applicable improvement of their services. As an entrepreneur they must develop their analytical thinking and situational problem solving. With the help of the LBC, it became the instrument for them to develop their ability, skills, self actualization and trust with the members of the group which became their companion, compadre, tropa, kaibigan, classmate, lover and a group-mates through-out the research. The researchers overview this research not just a partial completion to their subject course Fundamentals of research but as a lesson to them, experience, bond that improves their trusts to their group mates and most especially the information that they can share to the Luzon Brokerage Corporation to the improvements of their company as a under-graduate research paper of the students from Polytechnic University of the Philippines.
There are many delivery companies in a country, but how are they differ? The Luzon Brokerage Corporation (LBC) is a delivery company in Philippines and also known for its outstanding performances. However with its very good performances in delivery system it still needs to improve something from their services for their customers. This research paper stands to help the Luzon Brokerage Corporation know the levels or degree of their customer satisfaction for them to improve their systems. LBC is one of the most popular courier in the Philippines where they include to their services are the money remittances, package deliveries, and now addition to their services is their customers can pay through them with their monthly bills. LBC started its transaction during the World War II which they