In Week Five, you begin to understand the mindset of the consultant. How will you recognize potential barriers to a planned change? What can cause this resistance? As the consultant, you must understand the goals associated with a given change and develop the ability to identify, plan for, and manage potential barriers to the change. These barriers can manifest themselves in terms of people, processes, and technology, or a combination of these. Change initiatives are complex and initiated where people interact with individuals such as a new manager; with processes such as a new way of doing things; or with technology such as new information systems. When you encounter resistance, alternative strategies for implementing the change must be considered; however, you have no direct authority to implement the change and must succeed through your ability to navigate this complex environment. When and if you engage the executive management of your client to force the change, the change initiative is almost sure to fail; therefore, the key to successful change is sustainable adoption and acceptance.
Your readings this week include a number of chapters from Flawless Consulting. These readings explore the nature of resistance to change and the alternative plans for implementing change. These two areas overlap and are important to creating effective change management planning.
Aspects of Organizational Change
OBJECTIVE: Identify potential barriers to change.
Resources: Ch. 10 of Leadership in Organizations, Ch. 11 of A Primer on Organizational Behavior, and Ch. 8 of Flawless Consulting
Content
• Ch. 10: Leading Change in Organizations of Leadership in Organizations
o Change Processes in Organizations
• Different Reasons for Accepting Change • Resistance to Change • Stages in the Change Process • Stages in Reaction to Change • Prior Experience and Reactions to Change •