Leadership Ethics

During routine testing of a toy collection that was due to be shipped to South America at the end of this week, the quality assurance department discovered there were traces of lead that are above the legal limit for younger children. This has created a problem that needs our immediate attention. First, I identified the problem. We have discovered, through routine checking done by the quality assurance department that metal whistles produced at our company contains traces of lead that’s higher than the legal requirement. Then I gathered all the information needed to address and rectify this problem. We will be unable to ship the metal whistles to the schools, however, because we are committed to excellence we must find an alternative so that we keep our customers and maintain a high standard of quality service to them. The information gathered has allowed our company to have knowledge of a compromised product before it enters the hand of the customer. This gives us an opportunity to correct the issue. While analyzing the full situation I have concluded that we need to quickly make a decision and ultimately a solution to this problem we have. I have developed some options that we can consider. Three alternatives are included for this situation along with the best alternative to remedy this problem.
Alternative one is for us to remake lead free whistles for the school. Making the decision to remake the whistles without lead communicates to our customers that we hold them in the highest esteem, that we are concerned about their health, and that we hold ourselves accountable to doing our best at all times for the individuals we provide a service to. The disadvantage of remaking the whistles is that our company will have to spend money we did not otherwise intend to. In addition to this, our production team has to revisit the issues that went wrong with the first production of whistles and make every attempt to correct the problem, which puts them

References: Bohlander G., & Snell S,. Managing Human Resources. 2010 p 781,317 &457. Steinhafel G., Business ConductGuide. 2011 Retrieved from http://media.corporate-ir.net/media_files/irol/65/65828/BusinessConductGuide.pdf