This Learning was written over a 5 week period to take notes of events,tasks I have dealt with.
Week 1(week ending 8th Jan 2010)
• It’s my first job for 2010. I arrive at work at approximately 7:35am – to start my first day of training.
• I was told initially that I would work from 8am-3pm, however the Hotel General Manager told me that I have to train till 5pm. The hotel had a rather quiet week and I felt that considering everyone works shift, I should’ve been sent home after the 1st shift was over.
• I, however had to abide by the instructions that I was given. It was bit tough considering I haven’t worked a full day job in almost 2 years. So, I have taken small baby steps before I can walk independently.
• The PMS system was new to me and the functionality still is taking me some time to learn.
• My first week at work felt successful – I have learnt that in any organization, one has the ability to learn whether he/she has little/no experience – all they need is to have the drive to put their mind to something and focus on accomplishing it.
Week 2(week ending 15th Jan 2010)
• My first week of Night Audit has begun. I have been thrown into the deep end, with no supervision.
• As far as I’m aware, every person that has worked Night audit was trained for 2 weeks before being allowed to work night audit on their own.
• However, the Hotel General Manager felt that since I’ve worked Night Audit before, he decided to make me work after 1 week of training.
• I, initially felt I wasn’t ready to work entirely alone, as I wasn’t sure if I will mess up. I did panic on the first night – I tried to perform the task duties as fast as possible.
• On Tuesday, I decided to use a different approach and write down things which I thought I was doing too fast , and I used this in helping me plan my strategy to perform these tasks better.
• After completely my 2nd week, I