Lecture 1

LESSON PLAN
Agenda:
1. L6 & 7 revision – Short answer questions 2. Mix and match the hotel personnel 3. Types of airline passengers’ trips 4. In a nutshell

Agenda: 5. L6 & 7 revision – Short answer questions 6. Mix and match the hotel personnel 7. Types of airline passengers’ trips 8. In a nutshell

Tutorial 8
Week of 23 July 2012

Learning Objectives:
By the end of this session, students should be able: 1. To understand the various tourism suppliers through answering short-answer questions 2. To understand hotel operations by identifying the hotel personnel’s responsibilities 3. To describe and give examples of the different types of airline passenger’s trips

1. Lecture 6 & 7 revision – Short answer questions

* This is a closed-book exercise - Look through your lecture notes quickly! * Working with a partner, answer the 15 short answer questions. * These questions are styled similarly to class test/main exam.

2. Mix and match the hotel personnel

* Working with a partner, use the set of words given in the box and match the responsibilities to the right hotel personnel.

3. Types of airline passengers’ trips

* Working with a partner, identify the type of airline trip in each box. * Can you also identify the city and airline codes?

4. In a nutshell

* Tourism ____________ play an important role in the Hospitality & Tourism industry. * There are a total of 4 tourism suppliers, namely: 1. Accommodation 2. __________________ 3. Food & Beverage 4. Attractions & Entertainment

LECTURE 6 & 7 REVISION – SHORT ANSWER QUESTIONS
Tutorial 8
Week of 23 July 2012

Lecture 6 - Accommodation

1. The accommodation sector can be classified into 2 sectors. Name and briefly describe the 2 sectors.

The 2 sectors are serviced and non-service sector. Service sector refers to