Legal Case Study: Quiana Rainey
Quiana Rainey – Quiana is a very outgoing and personable candidate with a positive personality. She has a solid background in customer service roles, including those that require detail oriented work at a fast pace. Her most recent position was with OneAmerica. She worked in a high volume call center servicing retirement accounts for plan participates. She was in this role for 1 year, and had scheduled PTO time for a trip with her daughter. Upon returning to the company they advised her that even though her PTO time had been pre scheduled she was still required to call in each day that she was off. Since she had not done that they considered her time unexcused and she was let go from that role. Prior to this she worked for D&G Marketing.
This was sales position for Comcast Cable company. She would handle both in person and phone sales. She had to have detailed product knowledge in order to be successful in making the sale. The company was in the process of closing at the same time that Quiana was due to have her son. She took some time off with her son before returning to work. She also worked for AT&T in a call center/customer service environment. She provided assistance with Tech support for internet services. She worked for Adecco Staffing on 2 different occasions. They first placed her in a long term temporary role. She was placed at VonDuprin. She supported the customers with order entry, processing purchase orders, handling return authorizations and assisting with their warranty program. This was a temporary role that ended after one year. She had done a great job and Adecco needed assistance in their internal office, so she helped them with administrative support. Quiana enjoys customer service, preferably in a fast paced environment that will allow her to take on additional duties in addition to the customer service role. She is looking for a salary between 33k and 35K.
This was sales position for Comcast Cable company. She would handle both in person and phone sales. She had to have detailed product knowledge in order to be successful in making the sale. The company was in the process of closing at the same time that Quiana was due to have her son. She took some time off with her son before returning to work. She also worked for AT&T in a call center/customer service environment. She provided assistance with Tech support for internet services. She worked for Adecco Staffing on 2 different occasions. They first placed her in a long term temporary role. She was placed at VonDuprin. She supported the customers with order entry, processing purchase orders, handling return authorizations and assisting with their warranty program. This was a temporary role that ended after one year. She had done a great job and Adecco needed assistance in their internal office, so she helped them with administrative support. Quiana enjoys customer service, preferably in a fast paced environment that will allow her to take on additional duties in addition to the customer service role. She is looking for a salary between 33k and 35K.